Salesforce CPQ Product Manager

ADT • Boca Raton, FL

9h • $113,000 - $170,000

About The Position

The Senior Product Manager-Salesforce CPQ is responsible for owning the feature product and program backlog for the Salesforce CPQ implementation for ADT. They are responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer and employee needs over the product-market lifecycle. To do this, they collaborate with a wide range of people to identify and define user needs, customer needs, understand the solution context, and develop the program vision, roadmap, and features required to meet these needs. With a continuous improvement lens and collaborative approach, the Senior Product Manager, in partnership with the Director of Product Management will work with a wide range of functional subject matter experts across the business from operational leaders, VPs, finance and accounting partners, architects, etc. They will identify and document desired product engagement state, inclusive of end-to-end processes, data flow, integrations, enhancements, expected experience, and noted upstream and downstream system channel impacts. The Senior Product Manager should ensure such conceptual and technical requirements have clearly defined ROI backed by data and analytics and are aligned to the value drivers and customer-centric model defined by Product Management. The Senior Product Manager will work closely with enterprise and solution architects and Product Owners to collaborate and workshop thorough requirement collection, feedback or testing required of business functional SMEs and business approvers. Individuals may perform any combination of functions shown below and adhere to the ADT Missions Statement. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but are intended to accurately reflect the principal job elements. Department Standards: Product Managers must be able to work effectively within a dynamic and multi-faceted organization. Our day-to-day working relationships include the following commitments: As a team we focus on details – you will be amongst a team of multiple Salesforce Platform Product Managers and will collaborate frequently to achieve alignment of priorities and functionality. We foster mutual trust and respect through open, accurate, and timely communications with each other and with our partners and customers. We place organizational goals above personal goals. We value the ability to work independently, but we eagerly work together as a team, as well. We are committed to improving our personal and organizational strengths and weakness. We recognize individual and group accomplishments. We believe that work environments need large doses of optimism, humor, and cooperation.

Requirements

• 5+ years of Product or Program Management experience.
• 2+ years of experience with Salesforce.
• Experience and genuine interest in the user experience and backend functionality for quoting, finance, accounting, and billing processes and details.
• Strong verbal and written communication skills that focuses on effective facilitation, collaboration, and persuasion.
• Proficiency in Atlassian Jira, Confluence software preferred.
• Strong analytical mindset that can fluctuate between high level and “being in the weeds.”
• Be able to see the big picture, make thoughtful tradeoffs and focus on what matters.
• Bias for action, a sense of urgency and willingness to dive into the data.
• High facilitation and collaboration skills.
• Ability to self-start, work independently, be versatile, and maintain personal resiliency in a dynamic environment.
• Experience with business case development, financial fluency, and interpreting data -- even when imperfect.
• Advanced level technical knowledge/capabilities associated to IT system architecture(s) (SFDC ecosystem preferred).
• Bachelor’s degree
• Salesforce CPQ product experience (strongly preferred)
• Quoting, order submission, and billing product experience - order summary, tax, finance, loans, contracts accounting, internal audit (strongly preferred)

Nice To Haves

• Product Owner/Product Manager certification (preferred)
• Scrum Master certification (nice to have)

Responsibilities

• Maintain log of all business requirements for the Salesforce CPQ application, owned by Product Management.
• Maintain a 36-month roadmap aligned to business strategy, product vision, ROI, and digital transformation initiatives.
• Heavily involved in program backlog refinement and prep for SAFe Agile Program Increment (PI) planning and play a significant role in the planning event itself.
• In coordination with Product Management, review and reprioritize the backlog as part of the prep work for Iteration Planning.
• Will be an ADT user and customer SME, knowledgeable on all user and customer touchpoints, system interactions, gaps, and opportunities.
• Lead efforts to identify, map and improve the employee and customer experience journey and business product engagement from inception.
• Understand the key inflection points of the quoting journey to identify critical quoting, tax, finance, and accounting processes and requirements as well as balancing the need for a simplified end-to-end customer and employee experience.
• Identify product capability refinement and/or cross system alignment needed to mitigate data integrity issues and agent engagement or customer erosion and churn.
• Work closely with Finance, Accounting, Tax, and Audit partners for accurate requirements and user acceptance testing.
• Maintain close liaison with local operational leadership teams from Sales to field tech install to care/service in order to identify product development needs.
• Assist in development and execution of graphics, journeys, visual aids, and tables to support components of feature documentation.
• Interface with and support Product Owners to support coordination of business testing, acceptance, feedback.
• Validating that all stories in the backlog meets acceptance criteria, that they have the appropriate detail, persistent acceptance tests, and that they otherwise comply with the Definition of Done (DoD) methodology.

Benefits

• Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
• We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees