Salesforce Coordinator

All Chicago Making Homelessness History • Chicago, IL

3h • $47,009 - $62,370 • Hybrid

About The Position

The Salesforce Coordinator supports the ongoing development, maintenance, and improvement of All Chicago’s Salesforce platform. This role partners closely with the Salesforce Administrator and IT Manager and focuses on building and improving Salesforce functionality, streamlining workflows, and helping staff succeed in using the system.

The ideal candidate has prior Salesforce experience, a strong learning mindset, and a collaborative, people-first approach. This role is well suited for someone early in their Salesforce administrator career who is excited to improve processes, test and document changes, and support staff through releases and training. Work will be assigned and prioritized in partnership with the Salesforce Administrator, with mentorship and support provided.

Position responsibilities and work volume will be established and evaluated through ongoing supervision, annual reviews, and the development of an annual professional development plan.

Requirements

• Bachelor’s Degree (or equivalent work experience) plus at least one year of hands-on Salesforce experience administering or supporting a Salesforce system (or comparable CRM/cloud database experience with clear Salesforce exposure).
• Demonstrated experience with Salesforce concepts such as objects, fields, flows, record types, page layouts, lightning record pages, validation rules, profiles, permission sets, and basic reporting.
• Strong interest in ongoing Salesforce learning through Trailhead and professional development.
• Excellent attention to detail and a practical testing mindset, familiarity with sandboxes and basic change management practices is a plus.
• Ability to communicate clearly and provide friendly support to non-technical users, including training and follow-up.
• Good working knowledge/skills with Microsoft Office products including, but not limited to Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities, with a proven ability to work both independently and collaboratively.
• Willingness to work occasionally outside of normal business hours a few times per year during major releases or time-sensitive initiatives.

Nice To Haves

• Salesforce certification(s) are a plus (Salesforce Administrator preferred) but not required.
• Advanced Excel skills (formulas, look-ups) are a plus.
• Experience with tools that integrate with Salesforce (e.g., FormAssembly, NPSP, Outbound Funds, Experience Cloud) is a plus.
• Experience working in homeless services or other social services is a plus.

Responsibilities

• Support the ongoing development and improvement of All Chicago’s Salesforce instance by assisting with configuration and build work.
• Build and update Salesforce components, including custom objects and fields, record types, page layouts, Lightning record pages, validation rules, and permission sets.
• Support flow work by building and updating automation components, testing changes, and troubleshooting issues.
• Participate in gathering requirements from staff, translating needs into Salesforce solutions, and implementing approved enhancements with attention to usability and consistency.
• Assist with standardizing and streamlining processes and data entry practices across programs to reduce manual work and improve system consistency.
• Support tools and systems that integrate with Salesforce (FormAssembly and other connected apps used in core workflows).
• Support change management practices by using sandboxes as needed, documenting changes, and assisting with release communication and end-user readiness.
• Provide day-to-day Salesforce support to staff, troubleshoot issues, and collaborate with the Salesforce Administrator on complex items and escalations.
• Support user administration, including user setup and access updates, roles, profiles, and permission sets, aligned with security best practices.
• Support onboarding and role-based training for staff, including creating and updating internal documentation, quick guides, and simple training materials.
• Assist with system updates and releases by helping communicate changes clearly, supporting rollout activities, and responding to post-release questions.
• Assist with basic reporting needs by building or refining reports and dashboards for operational use, in partnership with program and data staff.
• Support data integrity practices by helping identify and address data issues that impact system functionality and reporting.
• Create an annual professional development plan and actively work toward identified goals.
• Participate in department, committee, and staff meetings, and other duties as assigned.
• Provide limited support for onboarding/offboarding tasks related to system access and coordinate with external vendors/MSP as appropriate.

Benefits

• We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level