Salesforce Business Analyst

Cynet-posted 3 months ago
251-500 employees
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We are seeking a proactive and analytical Salesforce Business Analyst to join our growing team. In this role, you’ll serve as the primary Salesforce Analyst/Administrator and a key partner to cross-functional stakeholders. You’ll support the customization, optimization, and integration of our business systems to meet operational needs and enable strategic growth. This is a hybrid role based out of our Boston, MA or Tampa, FL offices (3 days per week onsite).

  • Collaborate with stakeholders across departments to understand business challenges and translate them into system solutions.
  • Design, customize, and implement scalable solutions within the Salesforce platform and integrated applications.
  • Gather business and technical requirements, translating them into clear process flows and system configurations.
  • Maintain and administer Salesforce: manage custom objects, validation rules, flows, approval processes, user roles, profiles, and permissions.
  • Build and maintain dashboards and reports to provide actionable insights and support decision-making.
  • Analyze data to inform both day-to-day operations and long-term strategic initiatives.
  • Monitor and track business applications, including contract lifecycles and system usage.
  • Support ongoing improvements in system efficiency, automation, and scalability.
  • Ensure seamless data flow and integration across systems (Salesforce, NetSuite, BI tools, etc.).
  • Bachelor’s degree in Industrial Engineering, Information Systems, or a related field – Required
  • 3-4+ years of hands-on experience designing and implementing solutions in Salesforce – Required
  • Salesforce.com Admin Certification – Required
  • Proven experience working with Salesforce Lightning, CPQ, and Communities – Highly Preferred
  • Familiarity with ERP systems, particularly NetSuite – Preferred
  • Experience with BI and visualization tools like Power BI or Tableau – Advantageous
  • Strong technical background with a strategic, business-oriented mindset.
  • Excellent analytical and problem-solving skills with high attention to detail.
  • Exceptional organizational and multitasking abilities.
  • Strong communication skills with the ability to work effectively with remote teams across multiple time zones.
  • A team player with a customer-service mindset and the ability to thrive in a fast-paced, evolving environment.
  • Competitive salary and benefits
  • 401(k) Cynet matching program (3%)
  • Medical/dental
  • Paid vacation and company-paid holidays
  • Healthy meals and snacks are available for non-remote employees
  • Reimburse Commuter Benefit for non-remote employees
  • Flexible Spending Account (FSA) Plans
  • Supplemental Life Insurance
  • Parental Leave Policy
  • Internet /Cell Phone Stipend
  • Team events and Happy hours
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