Salesforce Business Analyst

Axos Bank • Centennial, CO

446d • $75,000 - $90,000

About The Position

The Salesforce Business Analyst will collaborate with various business units within Axos Bank to enhance and develop the Salesforce platform. This technology-focused role requires a deep understanding of CRM technologies to define use cases and develop technical requirements. The analyst will act as an intermediary between business areas and technology teams, driving projects forward and overcoming challenges to meet key milestones.

Requirements

• 2+ years' of developing requirements for the Salesforce platform
• Proficiency with development tracking software such as Azure DevOps or Jira
• Experience working in an agile / scrum environment
• Experience with Salesforce release management, including record-based configurations
• Excellent verbal and written communication skills; ability to communicate both strategically and technically
• Ability to interpret business requests and translate them into technical requirements for the development/QA team
• Salesforce Administrator certification or equivalent experience is preferred
• A deep understanding of Banking & Lending is preferred

Responsibilities

• Eliciting functional requirements for new enhancements through interviews, data analysis, and platform research
• Facilitating meetings with stakeholders to gain a deep understanding of existing business processes and desired changes
• Translating business needs into technical requirements in the form of user stories, acceptance criteria, and testing steps
• Maintaining expert knowledge of the enhancement backlog
• Coordinating technology releases
• Guiding work items through the entire Software Development Life Cycle (SDLC)
• Performing in-depth analysis of existing processes, workflows, data architecture, automations, and dependencies
• Partnering with technical SMEs to develop and maintain the platform
• Collaborating with other IT teams to develop and maintain integrations
• Communicating frequently with team members and stakeholders to provide accurate delivery timelines and status updates
• Supporting both short-term and long-term initiatives to maximize the impact and effectiveness of Salesforce applications and solutions across multiple lines of business

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave
• 3 weeks' Vacation
• Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program
• 529 Savings Plan
• Employee Mortgage Loan Program
• Free access to an Axos Bank Account with Self-Directed Trading

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed