Salesforce Business Analyst

NICE • Hoboken, NJ

99d

About The Position

NiCE is looking to expand the Sales Enablement department in our regional headquarters in Hoboken, NJ. This position will drive Salesforce initiatives and projects that have a high impact on the company’s strategy. A successful candidate will build a strong relationship with BizOps & Sales and manage their responsibilities with timeliness, accuracy, and diplomacy. We are looking for someone who is self-driven, can quickly master this role, and is excited to continue learning, take on new initiatives, and be a driving force in ongoing projects.

Requirements

• 3+ years as a Salesforce Administrator or advanced Salesforce user.
• 3+ years of experience in managing projects related to Salesforce.
• CPQ experience is a plus.
• Understand complex Salesforce environment.
• Excellent customer service and people skills.
• Excellent problem-solving skills.
• Ability to meet deadlines.
• Self-starter, takes initiative, and can work without supervision.
• Effectively communicate with interpersonal skills.
• Salesforce Admin certification or similar experience.
• Experience working with Agile methodologies.
• Detail-oriented, strong business acumen, deadline-focused.
• Proactive mentality on process improvements and issue resolutions.

Responsibilities

• Lead projects related to Salesforce, which include process improvements, change requests, and Go-To-Market initiatives.
• Work with business units to define and document project scope, requirements, timelines, and expectations, and to report potential conflicts to management for evaluation.
• Develop, manage, and maintain the detailed project schedule throughout the project life cycle, assuming complete ownership of all aspects of the project delivery.
• Identify project priority conflicts and report any issues affecting overall project delivery.
• Work as a key interface point for business stakeholders, project submitters, and the development team to identify, discuss, and resolve any issues related to functional system delivery.
• Communicate and lead meetings to provide project status to stakeholders and executives.
• Provide timely support to Salesforce users and become the SME for Salesforce process and procedures.
• Supporting ad hoc projects and report requests as needed.

Benefits

• Join an ever-growing, market-disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees