About the position
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Responsibilities
- Acting as a trusted advisor and leader, collaborating with process experts to design a vision and system architecture to streamline and systemize the companies most critical business processes.
- Bringing technology, people, and processes together through effective governance and expert communication and listening skills to ensure that designed solutions align with the business needs.
- Designing scalable, streamlined integrated solutions between Salesforce and other technologies to ensure data quality and standardization across platforms.
- Educating & advising the development team on technical best practices.
- Recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another.
- Ensure that the chosen solution will hold up over time, scale as the number of users increases, and minimize technical debt or manual changes.
- Possess broad and deep technical knowledge, as well as listening, communication, and presentation skills.
- Identify the optimal solution for a business requirement and recommend using clicks, code, or a combination of both.
- Design the data model for Salesforce implementations to work in the holistic system landscape.
- Design technical solutions for identity and access, data and process integrations, and large data volumes and data privacy needs.
- Stay up-to-date with Salesforce product capabilities and think quickly to address stakeholder needs.
- Design systems that are sustainable, maintainable, and scalable for future business growth.
Requirements
- 10+ years experience as either an administrator or developer in the Salesforce.com platform with significant experience in Salesforce architecture and design and a broad and deep technical knowledge of Salesforce products and integrations.
- Excellent communication and presentation skills.
- Ability to work collaboratively with business stakeholders, process experts, and technical teams.
- Experience in managing and leading teams, including developers.
- Strong problem-solving and decision-making skills.
- Ability to think strategically and plan for the future.
- Salesforce certifications, such as Salesforce Certified Architect, are highly desirable.
Benefits
- Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
- Global Wellness Reimbursement program to support employee wellness.
- Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
- Funding/reimbursements for Salesforce.com certifications.
- The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
