Salesforce Architect, Customer Operations

Altruist•San Francisco, CA

3d•$136,000 - $192,000•Hybrid

About The Position

Altruist is in the midst of an exceptional growth phase and we’re excited to hire a Salesforce Architect to join our growing Customer Operations team. As Altruist’s only Salesforce Architect, you will have the opportunity to own the design and delivery of numerous high-impact projects across our Sales, Customer Support, and Operations teams.

Requirements

10+ years as a Salesforce administrator; 5+ years as the primary administrator and architect; Certified Salesforce Administrator
5+ years administering a Service Cloud instance
Experience working on custom integrations through Apex triggers and APIs
Experience leading development sprints from Jira
Experience manipulating and migrating large-scale datasets
Advanced Excel skills, with a focus on skills needed to conduct data migrations
Proven track record of working with systems to measurably increase team productivity and/or customer outcomes
Comfortable working through ambiguity to provide effective solutions in a fast-paced, hyper-growth environment
Demonstrated commitment to proactively improve and refine system, data management, and reporting skills.
Team player attitude; low ego; able and willing to pivot quickly and wear multiple hats

Nice To Haves

Experience administering Service Cloud Voice via Amazon Connect is a plus

Responsibilities

Own all aspects of our Salesforce instance by acting as the principal architect and primary administrator
Implement best-practice deployment procedures to increase data, permissions, and automation accuracy
Work closely with team members to ensure day-to-day system operations are covered and executed at a high caliber
Manage our agile, sprint-based development operation, ensuring maximum capacities are being utilised and deadlines are being met
Build, maintain, debug, and enhance custom Salesforce integrations (Apex, APIs, middleware) to ensure accurate, reliable, and scalable data flows across critical business systems.
Help design and execute data model implementations; conduct data migrations
Refine and optimize the customer experience by implementing revisions to our community site, in-app widgets, telephony system, and other channels
Build technical documentation to map and define our data model, integrations, automation, and other system components
Implement innovative solutions and power continuous improvement to drive operational excellence across Sales, CS, and Operations
Proficiently capture and strategically manage all business-critical data, facilitating streamlined extraction of insights for enhanced business decision-making and superior outcomes.
Build and maintain reporting and dashboards
Ensure Salesforce is secure and compliant at all times
Bring creative solutions to a broad range of operational challenges
Embody the core values of Altruist and our mission

Benefits

A hybrid work schedule for most positions to promote strong, in-person collaboration.
Stunning, amenity-filled office spaces in Culver City, CA, San Francisco, CA, and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity.
Competitive pay and equity for eligible positions.
Premium healthcare, dental, and vision insurance plans (HMO and PPO).
401k savings plan with a 4% match and immediate vesting.
16 week paid parental leave.
Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employee.
Company perks program (includes discounts on pet insurance, fitness, cell phone plans, and travel, etc.).
Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.).
One month work from anywhere policy (with the exception of a few countries).
Total compensation includes a competitive benefits package, along with equity in the form of Stock Options (ISOs) for eligible roles.