Salesforce & Agentforce project_Tech Analyst

Capgemini • New York, NY

2d

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job DescriptionRole Summary:Support RM Central for Private Advisor Services by translating business needs into technical deliverables coordinating releases and ensuring operational stability

Requirements

• 5 years in technology business analysis roles
• Working knowledge of Salesforce and RM Central workflows
• Strong analytical mindset with excellent communication and coordination
• Insurance financial services experience preferred familiarity with compliance

Responsibilities

• Elicit and document requirements process flows and user stories for RM Central
• Partner with Salesforce developers and QA to drive solution delivery and testing readiness
• Monitor production triage incidents and coordinate root cause analysis and fixes
• Maintain knowledge artifacts SOPs and configuration documentation
• Support release planning change management and stakeholder communications

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees