Salesforce Administrator

PatientNow

85d

About The Position

The Salesforce Administrator serves as both a strategic system architect and hands-on administrator, responsible for designing, implementing, and maintaining scalable solutions within the Salesforce platform to meet evolving business needs. This role blends high-level business analysis with deep technical expertise—translating requirements into optimized configurations across Sales Cloud and Service Cloud.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field
• 4+ years of experience as a Salesforce Administrator in a mid to large-scale organization, preferably in a SaaS environment
• Salesforce Administrator Certification (Advanced Administrator or other relevant certifications are a plus)
• Advanced knowledge of Salesforce Lightning, Sales Cloud, and Service Cloud
• Proficiency with declarative development tools (Flows, Process Builder, Validation Rules, etc.)
• Experience with AI capabilities in Salesforce (e.g., Einstein, predictive analytics, GPT integration) a plus
• Familiarity with Apex, Visualforce, and Lightning Web Components
• Comfortable with data management tools (Data Loader, Excel Connector)
• Experience integrating platforms via tools such as MuleSoft, Boomi, or Conga

Nice To Haves

• Experience with AI capabilities in Salesforce (e.g., Einstein, predictive analytics, GPT integration) a plus

Responsibilities

• Act as a Salesforce solution architect—understanding cross-functional business needs and designing scalable system solutions
• Translate strategic initiatives into system requirements and recommend configurations to support long-term business goals
• Evaluate and recommend opportunities to embed AI-driven tools and automation to improve processes, data insights, and user experience
• Oversee the day-to-day operation, maintenance, and optimization of the Salesforce platform
• Manage user accounts, roles, profiles, permissions, sharing rules, and license allocations
• Perform regular data integrity audits, de-duplication, and enrichment
• Configure and customize Salesforce using flows, automation tools, validation rules, approval processes, and more
• Build and maintain reports, dashboards, and analytics (including Einstein Analytics) that provide actionable insights
• Integrate third-party apps and middleware, and support seamless system interoperability
• Proactively roll out new features, including Lightning components, CPQ, and other cloud solutions
• Partner with stakeholders to assess pain points, define process improvements, and implement innovative Salesforce-based solutions
• Drive continuous improvement initiatives and explore the use of generative AI and predictive tools within Salesforce to increase productivity and service quality
• Champion a data-driven and automation-first culture across teams
• Serve as the go-to Salesforce expert for users, offering support and troubleshooting guidance
• Create and lead training sessions to increase user adoption and confidence
• Maintain clear documentation and help resources
• Maintain a secure, compliant Salesforce environment aligned with company and regulatory standards
• Manage the release cycle: testing, deployment, and change management
• Ensure documentation of all technical configurations and business processes is current and accessible

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees