Salesforce Administrator
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About The Position
CIBC Bank USA seeks a Salesforce Administrator to customize Salesforce applications to meet business requirements, including creating custom objects, fields, record types, page layouts, and validation rules. Manage Salesforce CRM platforms, including Sales Cloud, Service Cloud, Financial Services Cloud, Experience Cloud, and Marketing Cloud. Configure and maintain workflow rules, process builder flows, and approval processes to automate business processes. Perform system maintenance, including monitoring system performance, performing health checks, and managing system backups. Create and manage reports and dashboards to provide actionable insights and track key performance metrics. Execute Dev Ops pre- and post-deployment tasks in all environments.
