Salesforce Administrator
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About The Position
The Salesforce Administrator is a key member of the Enrollment Management Salesforce team. Reporting to the Executive Director of Enrollment Services, the Salesforce Administrator works collaboratively on the centralized Provost Salesforce team with other talented Salesforce Administrators, Managers, Developers, and Analysts. This position is responsible for the day-to-day support and maintenance of Mason's Salesforce system as related to the work of the Division of Enrollment Management, with a specific emphasis on supporting operations for Admissions and other Enrollment Management-related offices. The position requires a deep understanding of the Salesforce platform and its capabilities, and is expected to make recommendations regarding the ongoing Salesforce deployment and expansion. Responsibilities also include daily operations support, configuration changes, reporting, training, troubleshooting, and stakeholder engagement to ensure applications meet their current and evolving needs. The position helps represent technology needs to central IT operations at George Mason University, ensuring technology solutions are optimized. This role is expected to seek additional guidance and information from relevant communities and/or user groups related to Salesforce. The position provides technical leadership, training, and support to staff members, as needed.
