Salesforce Administrator

OPENLANE

92d

About The Position

We are seeking a Salesforce Administrator with experience in Salesforce configuration, user management, and platform optimization. You will be part of a collaborative product and operations team responsible for maintaining and enhancing the Salesforce platform to support business needs. You will be involved in gathering requirements, designing scalable solutions, and ensuring a seamless user experience through proactive administration and process improvement. In this role, you will have the opportunity to use your experience in Salesforce best practices, change management, and stakeholder collaboration to deliver impactful solutions.

Requirements

• 2+ years of hands-on Salesforce Administration experience with Sales Cloud and/or Service Cloud.
• Strong Salesforce platform knowledge and experience implementing configuration changes.
• Proven ability to translate business requirements into scalable, user-focused solutions.
• Experience with user management, data management, and process automation.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Demonstrates enthusiasm towards continued personal/professional development.

Nice To Haves

• Certified Salesforce Administrator or additional certifications such as Advanced Administrator or Platform App Builder.
• Ability to write code (e.g., Apex) and an aptitude for learning new languages.
• Willingness to learn and work with other technologies, such as Retool.
• Super Badges on Trailhead demonstrating applied expertise.
• Experience with third-party integrations such as DocuSign, Conga, Simpplr, or Five9.
• Bachelor’s or postgraduate degree in a related field.

Responsibilities

• Manage all aspects of user and license administration including setup, deactivation, roles, profiles, permissions, and sharing rules.
• Perform Salesforce configuration changes including workflows, flows, approval processes, page layouts, record types, dynamic layouts, apps, actions, dashboards, and reports.
• Oversee sandbox environment management and deployment readiness.
• Gather and translate business requirements into best practice, scalable solutions with a focus on exceptional user experience.
• Partner with Product Managers and stakeholders to identify requirements and communicate platform updates.
• Conduct data management activities to ensure data accuracy and integrity, implementing automation and validation rules.
• Perform system maintenance including security reviews, release updates, and health checks.
• Manage user support tickets and provide timely resolutions.
• Monitor and drive user adoption, providing ongoing user training and support.
• Develop and maintain technical documentation and training materials.
• Integrate and manage connected applications such as DocuSign, Conga, Simpplr, and Five9.
• Stay engaged in the Salesforce community and pursue continuous professional development.

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees