Salesforce Administrator Public Trust TR

ICF International, Inc•Reston, VA

37d•$98,124 - $166,810•Hybrid

About The Position

Join ICF's IT Modernization Team - Where Innovation Meets Impact Candidates residing within a 50-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area. Candidates who reside outside the 50-mile radius will be considered full-time remote and will not be required to report on site daily ICF's IT Modernization division is a fast-growing, dynamic technology organization looking for a passionate Salesforce Administrator to help drive digital transformation across Federal agencies. As part of our award-winning team, you'll design and build next-generation solutions that enable mission success and business modernization. This role supports the United States Treasury Common Services Center - Technology Services. What You'll Do as a Salesforce Administrator The Senior Salesforce Administrator is a key technical contributor responsible for ensuring the stability, scalability, and efficiency of the Salesforce platform. This role supports advanced configuration, oversees environment and deployment activities, troubleshoots complex system issues, and plays an integral part in delivering new functionality. The Senior Administrator collaborates closely with business analysts, developers, and other stakeholders to support both day-to-day operations and strategic platform enhancements. Advanced Platform Configuration Configure and optimize objects, fields, page layouts, record types, and automation. Create and manage complex queues, case routing, and record assignment logic. Support and enhance Flows and other declarative tools within Salesforce. Integration & API Support Configure API settings and security access for integrations. Troubleshoot and resolve issues related to API connections and external systems. Manage and renew integration certificates, keys, and connected apps. Data Management Perform complex data imports and exports using Data Loader. Conduct data validation, transformation, and error-handling processes. Ensure data governance, integrity, and compliance with internal standards. Environment & Deployment Management Build, validate, and maintain deployment change sets. Support multiple deployments during release cycles, including participation in deployment calls. Refresh individual development sandboxes and assist in environment coordination. Troubleshoot issues discovered during staging and production deployments. Troubleshooting & System Support Diagnose and resolve platform issues involving security, automation, workflows, and integrations. Provide Tier 2/Tier 3 support for escalated technical cases. Collaborate with QA teams during testing cycles and assist with remediation. Collaboration & Stakeholder Communication Work with business analysts and developers to interpret requirements and ensure solutions meet business needs. Clearly document configuration changes, processes, and troubleshooting steps. Provide guidance and informal mentorship to junior administrators. Salesforce Administrator - Qualifications

Requirements

Active Salesforce Administrator certification.
3+ years of hands-on experience administering Salesforce in a production environment.
2+ years of strong proficiency with declarative configuration (Flows, custom objects, validation rules, permissions model).
2+ years of experience using Data Loader for high-volume data operations.
2+ years of hands-on experience troubleshooting API and integration-related issues.
Must be able to obtain and maintain a Public Trust clearance.
U.S. citizenship is required (as mandated by the federal government for this position).
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Nice To Haves

Advanced Administrator or Lightning App Builder Certification (or equivalent experience)
Experience configuring and troubleshooting APIs and integrations.
Working knowledge of sandbox architecture and environment management
Familiarity with managing certificates, keys, and integration security.
Experience with building and deploying change sets.
Strong understanding of Salesforce environments and sandbox refresh strategies.
Experience supporting multiple deployments or release cycles.
Ability to analyze and troubleshoot complex technical issues.
Exposure to DevOps workflows, deployment processes, and testing cycles
Ability to mentor junior admins and support cross-functional development efforts.
Strong analytical, communication, and problem-solving skills.
Familiarity with Salesforce Public Sector Solutions components.
Experience with Salesforce Government Cloud implementations for federal clients.
Prior experience delivering user training or creating technical documentation.

Responsibilities

Configure and optimize objects, fields, page layouts, record types, and automation.
Create and manage complex queues, case routing, and record assignment logic.
Support and enhance Flows and other declarative tools within Salesforce.
Configure API settings and security access for integrations.
Troubleshoot and resolve issues related to API connections and external systems.
Manage and renew integration certificates, keys, and connected apps.
Perform complex data imports and exports using Data Loader.
Conduct data validation, transformation, and error-handling processes.
Ensure data governance, integrity, and compliance with internal standards.
Build, validate, and maintain deployment change sets.
Support multiple deployments during release cycles, including participation in deployment calls.
Refresh individual development sandboxes and assist in environment coordination.
Troubleshoot issues discovered during staging and production deployments.
Diagnose and resolve platform issues involving security, automation, workflows, and integrations.
Provide Tier 2/Tier 3 support for escalated technical cases.
Collaborate with QA teams during testing cycles and assist with remediation.
Work with business analysts and developers to interpret requirements and ensure solutions meet business needs.
Clearly document configuration changes, processes, and troubleshooting steps.
Provide guidance and informal mentorship to junior administrators.