Salesforce Administrator

Inspiren-posted 4 days ago
$130,000 - $165,000/Yr
Full-time • Manager
Remote • Boston, NY
101-250 employees
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Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes. About the Role Inspiren is seeking a highly experienced and motivated Manager, Salesforce Administration to serve as the internal expert for our entire Salesforce Ecosystem. This critical role requires a blend of deep, hands-on Salesforce administration expertise, strategic architectural design across Sales Cloud and Service Cloud, and a proven ability to translate complex business needs into scalable, sustainable solutions. The ideal candidate will also be familiar with our marketing automation platform, HubSpot and best practices on utilizing both systems in world class Go-To-Market motions. In this critical role, you will design and implement the system roadmap, manage platform integrity, and maximize adoption to directly improve sales processes and operational efficiency.

  • Platform Strategy & Architecture Define and drive the long-term roadmap for the Salesforce ecosystem (Sales Cloud, Service Cloud, Experience Cloud), ensuring scalability, maintainability, and alignment with Inspiren's goals.
  • Lead technical architecture decisions, balancing configuration, custom development, and third-party tools to design best-fit solutions.
  • Evaluate and manage platform health, including performance monitoring, proactive security reviews, and governance standards for data classification and access controls.
  • Stay current on Salesforce releases, new features, and adjacent technologies, proactively identifying opportunities to enhance system capabilities.
  • Administration, Configuration & Development Serve as the primary administrator and subject matter expert for all Salesforce instances, managing user access, roles, permissions, and licenses.
  • Maintain up-to-date documentation of system architecture, custom configurations, and deployment processes.
  • Design and implement scalable solutions using a combination of Salesforce Flows, custom objects, fields, formulas, and advanced programmatic capabilities (Apex, SOQL, Lightning Web Components).
  • Own the configuration of core Salesforce objects, external integrations, and managed packages (e.g., ZoomInfo, ticketing systems, billing tools).
  • Maintain data integrity through regular audits, data cleansing processes, and enforcement of data governance policies.
  • Troubleshoot and resolve complex issues, system errors, and integration gaps in a timely and efficient manner.
  • Stakeholder Alignment & Leadership Act as the primary liaison between senior business stakeholders (Sales, Marketing, Customer Success, Finance, Implementation, Product Support) and technical teams, serving as a trusted technical advisor.
  • Gather, analyze, and prioritize complex business requirements, translating them into effective, technical Salesforce solutions.
  • Develop and deliver actionable reports, dashboards, and analytics to provide insights into sales performance, customer behavior, and key service metrics.
  • Partner closely with the Marketing team, leveraging HubSpot proficiency to ensure seamless integration and data flow between Salesforce CRM and Hubspot Develop and deliver training programs and documentation to ensure high user adoption and system effectiveness across the organization.
  • Minimum 5+ years of hands-on experience managing, developing, and architecting Salesforce systems in a complex, cross-functional remote environment.
  • Deep expertise and proven architectural proficiency with both Salesforce Sales Cloud and Service Cloud platforms.
  • Strong hands-on technical skills with declarative automation (Salesforce Flows) and the ability to read, tweak, or write code (Apex, SOQL, Lightning Web Components).
  • Proven success owning platform architecture and leading major Salesforce initiatives through design and implementation.
  • Advanced understanding of the Salesforce data model, security model (profiles, permission sets, role hierarchies), and deployment practices.
  • Proficiency with HubSpot or other major marketing automation platforms and demonstrated ability to manage CRM/MAP integrations.
  • Familiarity with Clay, Zoominfo, and other adjacent Sales Technology.
  • Excellent problem-solving, critical thinking, and communication skills, with the ability to convey complex technical ideas to non-technical audiences.
  • Advanced Salesforce Certifications strongly preferred (e.g., Application Architect, System Architect, Sales Cloud Consultant, Platform Developer I/II).
  • Experience with project management methodologies and formal change control protocols is a strong plus.
  • Experience leading, mentoring, or managing junior administrators, contracted developers, or cross-functional Salesforce teams.
  • benefits (including medical, dental, and vision)
  • Flexible PTO
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