Salesforce Administrator

Nest Health

116d

About The Position

Nest Health is the first value-based care provider built for families, aiming to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Their innovative family-based, in-home, and virtual care model includes a wide range of services such as primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition management, and social services. Nest's model has resulted in partnerships that have unlocked care for thousands of families, leading to national traction and laying the groundwork for future expansion. Working at a healthcare startup like Nest Health offers a unique experience characterized by a fast-paced, ever-changing environment. Employees can expect varied workloads, quick changes, and high expectations, with opportunities to be creative and solution-oriented. The role may involve wearing multiple hats, learning about new areas, and collaborating closely with team members to improve care delivery. Autonomy is essential, as is the ability to communicate effectively and provide feedback.

Requirements

• 2-3 years of Salesforce administration experience.
• One year of Salesforce Health Cloud experience.
• Current Salesforce Administrator certification preferred.
• Additional Salesforce certifications (Service Cloud Consultant, Field Service Consultant) preferred.
• Experience with Vonage Contact Center preferred.
• Experience managing Salesforce organizations with 50+ users.
• Proficiency in Salesforce configuration: workflows, process builder, validation rules, custom fields/objects.
• Strong analytical and problem-solving abilities.
• Strong communication and collaboration skills.

Responsibilities

• Build and configure automations to reduce administrative burden on care teams.
• Configure Salesforce Field Service to enable scheduling of in-person appointments.
• Configure custom fields and objects to support family-centered care coordination.
• Set up automated processes for appointment scheduling, follow-ups, and care transitions.
• Provide ongoing support to clinical staff, care coordinators, and administrative teams.
• Develop training materials and conduct user training sessions on new features and processes.
• Troubleshoot user issues and optimize system usability for healthcare workflows.
• Support scaling initiatives as the patient population and care team grows.
• Analyze system usage and recommend enhancements to support business objectives.

Benefits

• Competitive compensation packages with equity opportunities.
• Employer-sponsored health, dental, and life options.
• Unlimited PTO.
• Family-centric health support with access to comprehensive services for urgent care, behavioral health, psychology, and psychiatry.
• Company supported Parental Leave for both primary/non-primary caregivers.
• Reimbursement for work-related vehicle expenses.
• Tuition Reimbursement up to $3,000/year for educational and professional development.
• Employer-sponsored short-term and long-term disability benefits.
• Enrollment in 401(k) Retirement Plan with flexible contribution options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree