Salesforce Administrator IV

Mariner Finance, LLC • White Marsh, MD

75d

About The Position

In this role, you will serve as the primary system administrator for the Salesforce environment, responsible for executing day-to-day operations of the Salesforce platform, ensuring its effective use across the organization with 2,000+ users. You will handle complex tasks related to administration setup, such as managing users, security controls, and data, as well as creating roles, profiles, and permission sets. You will support users, troubleshoot issues, maintain data integrity, and implement customizations. As a Salesforce Subject Matter Expert (SME), you will work closely with other team members to document system changes, assist in training users, and help plan for platform updates and enhancements.

Requirements

• Bachelor’s degree in related field (Information Systems, MIS, BIS, etc.); additional, applicable years of experience may be substituted for a bachelor’s degree.
• Minimum of seven (7) years of experience in Salesforce Administration with demonstrated experience leading projects resulting in successful business outcomes.
• Advanced knowledge of Salesforce data model designs and best practices.
• Advanced knowledge of Salesforce software development practices and methods, including picklists, workflows, triggers, and validation rules.
• Advanced understanding of Salesforce platform, Salesforce Service Cloud, and Salesforce Experience Cloud.
• Advanced proficiency in building custom apps and objects, formula fields, workflows, custom views, and other content of advanced complexity.
• Advanced experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles, and permission sets.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.
• Exceptional data management abilities while maintaining data accuracy and integrity.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and work with teams laterally and upwards.
• Detail oriented with creative and analytical thinking abilities.
• Ability to understand and articulate data model changes, solution designs, and other complex processes to a non-technical audience.
• Advanced problem-solving skills to find solutions to problems that are technically complex.
• Excellent project management skills, business aptitude, and a positive attitude.
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
• Excellent interpersonal skills necessary to communicate professionally and effectively.

Nice To Haves

• Salesforce Administrator, Advanced Administrator, or other related Specialty Certifications.
• Certifications in Agile, AWS, Database, or Language specialties.
• Familiarity with VS Code.
• Previous experience working in a SCRUM or Agile environment.
• Experience in consumer lending or financial services with knowledge of underwriting.

Responsibilities

• Lead the build and management of custom objects, page layouts, complicated workflows, complex reports, and personalized dashboards as required.
• Manage Salesforce objects and processes for the organization.
• Maintain overall system configuration including workflow rules, validation rules, formula fields, escalation rules, etc., ensuring data integrity and security within the system.
• Document system specifications and configurations.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Facilitate automation of processes using Salesforce tools such as process builder, flow automation, validation rules.
• Manage less complex Salesforce integrations not handled by a Salesforce Developer or Consultant/Partner.
• Identify, install, and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.
• Monitor Salesforce release changes and advise business partners and department leaders on any impacts on production.
• Create and execute test plans and scenarios. Troubleshoot issues noted during testing or reported by users.
• Conduct research on best practices and industry trends. Identify, document, recommend, and implement opportunities to improve system functionality and user experience.
• Adhere to Salesforce best practices and document solution designs for data model changes.
• Validate development changes and ensure consistency with data dictionary and entity-relationship solution designs.
• Update and maintain centralized data dictionary across teams for the program.
• Document modifications and customizations made in Salesforce including detailed descriptions, the rationale behind changes, and the impact on existing processes.
• Provide direct support in planning for upcoming upgrades, seasonal releases, and long-term projects.
• Contribute to the ongoing development and enhancement of Salesforce skills across the organization.
• Complete projects, prioritize tasks, and provide frequent progress reports with limited direction.
• Act as a resource and mentor to junior team members by sharing knowledge and providing guidance.
• Handle escalated problems and/or situations that are difficult and complex in nature.
• Cultivate business relationships with stakeholders to foster collaboration and drive project results.

Benefits

• Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan.
• Flexible Spending Account (FSA) and Dependent Care FSA.
• Vision Insurance.
• Dental Insurance.
• Company-paid Basic Life, Long-Term Disability, and AD&D Insurance.
• Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance.
• 401(k) and Company Matching Contributions.
• Paid Time Off - full-time employees may accrue a minimum of 120 hours per year.
• 11 Paid Holidays.
• FMLA.
• Employee Assistance Program (EAP).
• Paid Parental Leave.
• Referral Incentives.
• Education Assistance Program.
• Complimentary FIMC Membership Plan.
• Access to industry-specific training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees