Salesforce Administrator II

Wheels International Limited-posted 6 months ago
$85,200 - $119,300/Yr
Full-time • Mid Level
Schaumburg, IL
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The Salesforce Administrator will develop, administer, and train on our Salesforce instance which includes Service Cloud, Sales Cloud, Pardot and more. The successful candidate will have a record of success in improving processes and adoption of Salesforce. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. This role is part technical project manager, part administrator and part Service Cloud analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform.

  • Serve as system administrator for the Salesforce Service Cloud environment with 600+ users.
  • Handle all administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
  • Support day to day user support and questions, troubleshoot configuration defects and process gaps.
  • Collaborate with users and stakeholders and look for ways and opportunities to improve user and client experience.
  • Advocate for Salesforce best practices, provide user assistance and sharing lessons learned.
  • Support OmniChannel, Outlook plug-in, OwnBackup data storage.
  • Complete regular internal system audits and prepare for upgrades.
  • Manage Salesforce data feeds and other API integrations.
  • Coordinate the evaluation, scope, and completion of new development requests.
  • Work with Wheels management team to establish suitable processes to support administrative, development, and change management activities.
  • Assist in training of new users and grow the Salesforce skill set across the organization.
  • Effectively act as the liaison between our users, vendors, and the application development teams.
  • Work independently with members of the user community to define and document development requirements.
  • Work closely with IT software development teams with Salesforce integration and provide sound direction and leadership.
  • Adhere to IT software development standards and best practices.
  • Help develop and maintain Salesforce governance strategy and roadmap.
  • Minimum 3 years of experience as a Salesforce administrator.
  • Salesforce Admin (ADM201 and ADM211) certified.
  • Bachelor's in technology of computer Science preferred.
  • APEX development experience a plus.
  • Service Cloud and Developer certifications preferred.
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Expert understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Expert understanding of Salesforce best practices and functionality.
  • Expert data management abilities.
  • Documented history of successfully driving projects to completion.
  • Demonstrated ability to understand and articulate complex requirements.
  • Experience with transactional environments, preferably service industry.
  • Creative and analytical thinker with strong problem-solving skills.
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
  • Exceptional verbal and written communication skills.
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs.
  • Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.
  • Ability to analyze case data and help identify and drive out improvement opportunities.
  • Market-leading benefits package.
  • Participation in the annual incentive plan based on company and individual performance.
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