Salesforce Administrator / Developer

Sword Health

16h•$119,000 - $187,000•Remote

About The Position

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into womenâs health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com. We are seeking a highly skilled and experienced Salesforce Administrator to join our dynamic team. The ideal candidate will have a strong background in Salesforce administration, including advanced configuration and automation, with expertise in best practices, business processes, and platform capabilities. This role is responsible for managing and optimizing Salesforce, developing custom solutions, and ensuring the system supports evolving business needs.

Requirements

Salesforce Administrator Certification (required).
Bachelorâs degree in Business, Information Systems, or a related field (or equivalent experience).
1-3 years of experience in Salesforce administration.
Skilled with Salesforce configuration tools like Flows, validation rules and formulas.
Experience with Salesforce security settings and user management.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented with a commitment to delivering high-quality work.

Nice To Haves

Exposure to or experience with Agentforce is a plus.

Responsibilities

Manage and configure Salesforce applications to meet business requirements.
Perform regular system maintenance, including user management, data integrity, and security settings.
Implement and manage custom objects, fields, formulas, validation rules, and flows.
Develop and maintain basic reports, dashboards, and analytical tools to support business decision-making.
Monitor and troubleshoot system performance and resolve issues as they arise.
Assist in designing and testing custom Salesforce solutions under the guidance of senior team members.
Support Salesforce integrations with other systems and third-party applications using available tools.
Collaborate with stakeholders to gather requirements and deliver enhancements that improve user experience and business processes.
Assist in Salesforce-related projects, ensuring timely updates and quality delivery.
Work closely with cross-functional teams to understand business needs and help prioritize work.
Provide user training and support to enhance system utilization and effectiveness.
Create and maintain documentation for system configurations and customizations.
Stay current with Salesforce releases, features, and best practices, suggesting platform improvements when relevant.