Salesforce Administrator / Developer

Korn/Ferry International • Elgin, IL

257d

About The Position

Seeking an experienced Salesforce Administrator / Developer for a growing services organization. The Salesforce Administrator / Developer will be responsible for enhancing and managing the company's Salesforce platform to support contract management, user administration, reporting, and business intelligence needs. The ideal candidate will have a strong background in Salesforce development and administration, as well as a passion for improving business processes through automation and data insights. Excellent communication skills are required.

Requirements

• 5+ years of progressive experience in Salesforce administration and development.
• Salesforce Administrator Certification required.
• Salesforce Platform Developer I & II certifications preferred.
• Salesforce Service Cloud required.
• Strong experience with Apex, Visualforce, Lightning Web Components, and SOQL.
• Familiarity with Salesforce reporting tools, Einstein Analytics (Tableau CRM), and integration capabilities (REST/SOAP APIs, Data Loader, MuleSoft).
• Strong understanding of user management, security settings, and permission models in Salesforce.
• Ability to work effectively with cross-functional teams and business stakeholders.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication skills with the ability to clearly explain technical concepts to non-technical stakeholders.

Nice To Haves

• Experience with contract management processes and solutions.
• Knowledge of business intelligence tools and methodologies.
• Familiarity with Agile methodologies and project management tools.
• Knowledge of NetSuite's SuiteScript.

Responsibilities

• Design, develop, and implement custom solutions on the Salesforce platform to meet business needs, particularly around contract management workflows and user requirements.
• Utilize Apex, Visualforce, Lightning Web Components, and other Salesforce tools to create custom functionalities, applications, and integrations.
• Manage and optimize Salesforce components including custom objects, fields, and page layouts.
• Manage Salesforce integration with NetSuite, utilizing Mulesoft.
• Streamline contract lifecycle management, including contract creation, approval workflows, and reporting.
• Collaborate with business teams to ensure contract management processes are efficient, effective, and compliant with internal policies.
• Administer user roles, profiles, permission sets, and security settings to ensure appropriate access controls and maintain data integrity.
• Provide support for user onboarding, training, and troubleshooting.
• Design and implement custom reports, dashboards, and analytics solutions to support decision-making and business intelligence initiatives.
• Collaborate with stakeholders to define reporting requirements and ensure timely and accurate delivery of insights.
• Utilize Salesforce's reporting and analytics tools, including Einstein Analytics (Tableau CRM), to provide actionable insights across different business areas.
• Perform regular system health checks, data cleansing, and updates to ensure Salesforce remains optimized and up to date.
• Monitor system performance and troubleshoot any issues, proposing and implementing improvements as necessary.
• Stay up to date with Salesforce releases, new features, and best practices to continuously enhance the platform.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services