Salesforce Admin

Virtual Agent • Westchester, CA

265d

About The Position

We are seeking an experienced and proactive Salesforce Administrator to manage and optimize our Salesforce platform. In this role, you will be responsible for ensuring the smooth operation of our Salesforce environment, customizing solutions to meet business needs, and providing support to users across the organization.

Requirements

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• 2+ years of hands-on Salesforce administration experience.
• Proven expertise in Salesforce configuration and customization.
• Salesforce Certified Administrator (required).
• Strong knowledge of Salesforce Lightning Experience.
• Familiarity with Salesforce automation tools like Flow, Process Builder, and Apex triggers.
• Proficiency in data manipulation and tools like Data Loader.
• Understanding of CRM workflows and best practices.
• Excellent problem-solving and analytical skills.
• Strong organizational and time management abilities.
• Effective communication skills, with the ability to convey technical concepts to non-technical audiences.

Nice To Haves

• Experience with Salesforce Sales Cloud, Service Cloud, or Marketing Cloud.
• Knowledge of third-party integrations and tools such as Pardot, MuleSoft, or Tableau CRM.
• Familiarity with Agile/Scrum methodologies.

Responsibilities

• Perform day-to-day administration of Salesforce, including user setup, roles, permissions, and security settings.
• Design and implement custom workflows, validation rules, page layouts, and custom objects.
• Manage data imports, exports, and updates while maintaining data integrity and cleanliness.
• Create and maintain custom reports and dashboards to support business analytics.
• Provide training, support, and troubleshooting for Salesforce users to enhance adoption and efficiency.
• Collaborate with IT and other teams to integrate Salesforce with other tools and systems.
• Stay informed about Salesforce updates and new features, ensuring seamless implementation of upgrades.
• Maintain comprehensive documentation of Salesforce processes, configurations, and workflows.

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: Bachelor's degree