CSC Salesforce Admin: Tier 1

Sprezzatura Management Consulting • Arlington, VA

10h • Remote

About The Position

The Salesforce Administrator supporting the Veterans Crisis Line (VCL) within the Customer Success Center (CSC) is responsible for maintaining and optimizing Salesforce to support frontline agents who provide critical, life-saving services to Veterans in crisis. This role ensures system stability, usability, security, and responsiveness in a high-availability, mission-critical environment.

The ideal candidate is technically strong, detail-oriented, and deeply committed to supporting a platform that enables timely, compassionate, and effective support for Veterans and their families.

Requirements

• Bachelor’s degree in computer science, Engineering or other technical discipline required, OR equivalent work experience.
• 5+ years of Help desk or other experience working in a customer service capacity with a track record of developing solutions within a complex global organization.
• Salesforce Admin Certified
• Experience with planning and performing regression testing.
• Some familiarity with Agile project management and sprint planning.
• Ability to work independently as well as collaboratively on cross-functional teams.
• Highly skilled in interpersonal and verbal/written communications, presentations, and problem-solving skills.
• Experience supporting Department of Veterans Affairs (VA) and/or other federal organizations.
• Must be able to obtain public trust clearance.
• Must have reliable internet service that allows for effective telecommuting.
• U.S. Citizen or Permanent Resident (Required)

Responsibilities

• Administer and maintain Salesforce environments supporting the CSC and Veterans Crisis Line.
• Manage users, profiles, roles, permission sets, queues, and access controls.
• Complex user access request.
• Dataloader request.
• SOQL queries.
• Bulk user provisioning and updates.
• Advanced login troubleshooting.
• Include engagement of Business Owner.
• Sharing issues.
• Over the shoulder troubleshooting with System Integration team.
• Troubleshoot and resolve user request.
• Maintain ServiceNow queue for tickets submitted.
• Updates to the VCL Confluence page.
• Partner with Incident Response Teams (IRT) to support and resolve high-priority incidents.

Benefits

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level