Generate sales by meeting potential and existing customers by building/maintaining relationships and delivering the Ernst experience according to our core values. This position reports to the Ernst GM and Sales Director.
Lead Generation and Development: Identify and contact potential customers
Customer Engagement: Meet with customers to understand their needs and address their concerns
Relationship Building: Develop and maintain strong relationships with both new and existing customers
Communicate with the Credit and Collection Departments on credit applications, existing accounts, and accounts receivable issues
Sales and Negotiation: closing sales, negotiating terms, and providing customer service
Reporting and Forecasting: Maintaining detailed records of sales activities, providing periodic territory sales forecasts
Industry Knowledge: Staying updated on industry trends and market conditions
Travel and Time Management: Effectively manage time and travel to meet clients and conduct sales activities
Review weekly and monthly trends in the bidding and backlog report
Provide monthly expense report
Meet quarterly/yearly goals laid out by the Sales Manager
Collaborate with other team members such as dispatch, operations, quality control as well as Accounts Receivable
Attend monthly DREAMS Meeting
Actively participate in our safety programs such as Stop and Go’s and Drivers Observations
Attend weekly (Teams meeting) and Quarterly (In Person) sales meetings
Ability to proficiently speak, read, and write English
Excellent verbal and written communication skills with internal and external stakeholders, including: Management, supervisors, and peers People at various social levels
Must have the ability to professionally and diplomatically handle situations involving unpleasant, angry, and/or discourteous people
Must have and maintain a valid Georgia drivers’ license
Must have desk top computer skills including spreadsheets, word processing, graphics, database maintenance and internet knowledge
Must be able to work a varied schedule to accommodate early, late or weekend deliveries
Schedule flexibility is required to attend entertainment events and industry-related events after regular hours
Must represent the Company in a professional manner in all areas including attire and appearance
Ability to recognize standard construction and concrete practices
Maintain all company issued items in a professional manner
While in the field this position requires: The ability to walk on various terrain conditions The ability to climb a ladder on the front of a ready-mix concrete delivery truck, approximately 13 feet high
Must be willing and able to lift up to100 pounds
Must tolerate exposure to extreme weather conditions, high noise levels, and significant vibrations consistent with construction equipment and job site activities
May be exposed to potentially toxic and dangerous products and chemicals such as cement lime, concrete admixtures, dust, diesel fuel, and other potentially harmful products and chemicals
As a representative of the Ernst team, you are expected to role model the character and behaviors of The Ernst Experience by:
Building relationships based on trust with employees and customers
Following all safety policies and procedures, practicing safe behaviors in your actions and words (PPE, Smith System, generally recognized safe practices/ behaviors)
Proactively taking action to report or correct unsafe situations
Projecting a positive Ernst image and energy
Practicing courtesy and respect for everyone with whom you interact
Anticipating customers’ needs
Solving problems in a timely and professional manner
Always displaying appropriate and positive body language
Remaining calm and courteous during conflict situations
Performing your job efficiently, ensuring excellent customer and employee experience
Continually seeking better ways to perform your job
Assisting with holding employees accountable for consistently delivering excellence and performance to colleagues, peers, and customers
Role model appropriate behaviors at all times and in all situations
Consistently demonstrating the behaviors of a strong team player; working cooperatively with others and mentoring and assisting fellow team members and employees at every opportunity
Behave professionally and diplomatically in all stressful and challenging situations