Sales Variable Manager

Lithia & Driveway•Orchard Park, NY

1d•Onsite

About The Position

The Sales Variable Manager at Ray Laks Honda is responsible for providing exceptional customer service throughout the deal process, assisting customers in choosing products to protect their vehicle purchase, and structuring and finalizing sales. This role involves working with lenders to secure financing approvals and accurately completing all vehicle purchase and associated paperwork in a timely manner. The individual also plays a key role in sales process management, customer engagement, and staff development, ensuring high performance standards and a positive customer buying experience.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently
Mathematics – ability to use mathematics to solve problems
Basic computer skills
High School graduate or equivalent, 18 years or older required
Obtain all appropriate licensing within 90 days from date of hire

Responsibilities

Ensure salespeople are engaging directly with the customer and engage directly with customer themselves.
Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
Ensure all customers greeted promptly in a professionally and friendly manner.
Address and resolve customer concerns promptly and professionally.
Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
Track ad sourcing by communicating with customers to identify what brought them to the store.
Help customers choose protection packages for their vehicle by presenting all products and their benefits.
Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.
Submit deals to bank electronically using appropriate dealer system.
Enter transactions accurately into ADP and bank approval systems.
Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.
Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied)
Obtain all appropriate licensing within 90 days from date of hire.