Sales Training & Lead Generation Manager
About The Position
The Sales Training & Lead Generation Manager will oversee and develop a team of 8–10 telemarketing/inside sales representatives responsible for outbound prospecting and lead qualification. This role blends team leadership, sales coaching, and training development, making it ideal for someone who loves building people up and improving processes. You’ll be responsible for daily performance management, call quality, training new hires, and shaping the team into a high‑performing pipeline engine. As the team grows, this role has the potential to evolve into a larger leadership position within the company.
Requirements
- 1–3 years of experience in sales leadership, telemarketing management, or call center supervision
- Experience coaching or training sales teams (mortgage experience is a plus but not required)
- Strong communication, leadership, and motivational skills
- Ability to analyze performance metrics and turn insights into actionable coaching
- Comfortable leading a team in a high‑activity environment
- Organized, proactive, and passionate about developing people
Responsibilities
- Lead, coach, and manage a team of telemarketing representatives responsible for outbound prospecting and lead qualification
- Oversee daily call activity, ensuring compliance with scripts, quality standards, and company policies
- Develop and refine calling strategies to generate high‑quality prospects for transfer to loan officers
- Monitor key performance metrics including call volume, contact rate, transfer rate, and conversion quality
- Train team members on communication skills, objection handling, and lead qualification criteria
- Collaborate closely with loan officers and sales leadership to align prospecting efforts with business goals
- Conduct regular call monitoring, feedback sessions, and performance reviews to drive continuous improvement
- Ensure compliance with TCPA, Do Not Call regulations, and internal compliance standards
- Manage schedules, attendance, and productivity to maximize coverage and results
- Prepare and present reports on team performance, pipeline contribution, and ROI
- Foster a positive, high‑energy team culture focused on accountability, growth, and results
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
