Sales Tools & Systems (Salesforce) Manager

Fetch

99d • $139,865 - $151,352

About The Position

As a key player in the Strategy and Operations team at Fetch, the Sales Tools & Systems (Salesforce) Manager ensures our Salesforce platform and its connected tech stack operate optimally. Reporting to the VP, Sales Strategy and Operations, this role suits someone who thrives on solving complex problems with Salesforce and related tools/systems, understands business processes, fosters cross-functional relationships, and is committed to data integrity. Success in this role requires comfort with ambiguity and the ability to remain effective in a rapidly changing environment. Candidates should demonstrate the capacity to identify solutions amidst uncertainty and possess a proactive approach to overcoming challenges. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

• 5+ years as a Salesforce Administrator or Business Analyst.
• 2+ years experience in team and external relationship management.
• Experience managing complex projects from requirements gathering to UAT.
• Expertise in Salesforce's standard and customizable features, including automation and integration capabilities.
• Proficient in developing custom Salesforce elements (objects, fields, reports, etc.) and automation (must be a flow expert).
• Salesforce.com Administrator certification.
• Demonstrated success in gathering business requirements, managing change, and implementing strategic initiatives.
• Excellent data management skills, with a keen understanding of Salesforce data relationships.
• Strong interpersonal abilities, capable of building relationships and aligning with organizational goals.

Nice To Haves

• Salesforce Advanced Administrator Certification.

Responsibilities

• Act as the product owner for Fetch’s Salesforce instance, Salesforce data, and integrated tools & systems.
• Lead a small Salesforce team and manage external consultant relationships.
• Act as the go-to expert for all things Salesforce, providing guidance on both basic and advanced functionalities.
• Customize and administer our Salesforce org daily, integrating it seamlessly with other business systems.
• Design custom objects, fields, reports, dashboards, and implement automation via flows.
• Work across teams to understand needs, demonstrate new features, and answer system-related questions.
• Spot and execute on opportunities to enhance system efficiency, aiming to automate manual tasks.
• Partner with leadership to ensure Salesforce aligns with business goals and reporting requirements.
• Translate team requirements into actionable Salesforce development and change management initiatives.
• Ensure smooth integration between Salesforce and other platforms.
• Build internal relationships to proactively address issues and become a trusted sales team advisor.
• Provide top-notch service when addressing user questions.
• Lead large cross-functional projects, managing them from start to finish.
• Manage third-party integrations with revenue operations tools (Gong, ZoomInfo, Outreach, Snowflake, Winmo, etc.).
• Operate in an AI-first environment; able to evaluate, adopt, and champion AI-powered solutions to drive automation, data quality, and system efficiency.
• Identify and implement opportunities to integrate AI-driven solutions within Salesforce and connected tools to increase automation, reporting accuracy, and business insight.

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees