Sales Team Manager - SouthPark Mall

Belk•Charlotte, NC

16d•Onsite

About The Position

The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility. What you will do Demonstrate a high level of ownership , accountability , and initiative in achieving store objectives and driving the accomplishment of key metrics . Inspire and motivate team to de liver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations , and maintaining a visually appealing sales floor. Develop and implement strategies to execute successful promotional and grassroot events , leading team to effectively perform customer outreach, clienteling , and omnicha nnel initiatives. Collaborate with store operations teams to support execut ion of floor sets, product placement , pricing, recover y , replenishment, and other operational activities to meet store objectives . Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans . Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence. Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop. Drive team retention and engagement by recognizing individual contributions , celebrating store achievements , and promoting upcoming activities . Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued . Support filling open positions timely through recruitment, interviewing , and facilitating team career development conversations to build ready -now bench of store talent. O versee associate onboarding experience, ensuring structured onboarding completion. Effectively manage shortage control and inventory accuracy , ensuring team compliance with asset protection , product protection standards, safety guidelines , and security protocols .

Requirements

Ability to successfully analytics , experience , and judgement to make timely and effective business , people , and profitability decisions
Skills and experience to perform in the role and a commitment to continuously learn
Ability to develop others through mentorship , effective communication , and side-by-side coaching
Self- directed and able to work with minimal supervision in a deadline-driven environment
Communicate with excellence
Comfortable with technology , including smartphones , tablet computers , and Windows- based operating systems
3+ years of Retail Leadership experience and a dedication to customer experience excellence
Available to work a flexible schedule based on business needs , including nights , weekends , and holidays
Must regularly move around all store areas and be accessible to customers
Must bend , reach , stretch for product as well as lift , carry , and move at least 40 lbs

Responsibilities

Achieving store objectives and driving the accomplishment of key metrics
Inspiring and motivating team to deliver positive customer experiences and drive sales
Developing and implementing strategies to execute successful promotional and grassroot events
Collaborating with store operations teams to support execution of floor sets, product placement , pricing, recovery , replenishment, and other operational activities to meet store objectives
Participating in weekly leadership workload planning meetings
Partnering with store HR to ensure associate schedule aligns with business needs and traffic plans
Building comprehensive team knowledge and champion continuous training initiatives
Setting and communicating clear team priorities and expectations
Enhancing individual and store results through regularly reviewing associate performance
Driving team retention and engagement by recognizing individual contributions
Fostering a positive store culture
Supporting filling open positions timely through recruitment, interviewing , and facilitating team career development conversations
Overseeing associate onboarding experience
Effectively managing shortage control and inventory accuracy