Sales Team Manager - Haywood Mall

Belk

91d

About The Position

The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility.

Requirements

• 3+ years of Retail Leadership experience.
• Ability to successfully apply analytics, experience, and judgement to make timely and effective business decisions.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to develop others through mentorship, effective communication, and side-by-side coaching.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships.
• Provide personalized service and product recommendations, and maintain a visually appealing sales floor.
• Develop and implement strategies to execute successful promotional and grassroots events.
• Lead team to effectively perform customer outreach, clienteling, and omnichannel initiatives.
• Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities.
• Participate in weekly leadership workload planning meetings.
• Partner with store HR to ensure associate schedule aligns with business needs and traffic plans.
• Build comprehensive team knowledge and champion continuous training initiatives.
• Set and communicate clear team priorities and expectations.
• Enhance individual and store results through regularly reviewing associate performance and conducting meaningful coaching conversations.
• Drive team retention and engagement by recognizing individual contributions and celebrating store achievements.
• Foster a positive store culture by ensuring team members understand their role in achieving store goals.
• Support filling open positions timely through recruitment and interviewing.
• Oversee associate onboarding experience, ensuring structured onboarding completion.
• Effectively manage shortage control and inventory accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager