Sales Support - Collinsville, IL, Cincinnati, OH or Irving, TX

Vistra Corp•Cincinnati, OH

4d•Hybrid

About The Position

This position will provide primary sales support to all Commercial Door-to-door and Apartment and Builder Sales with pricing, data acquisition, issues management, and contracting transactions for all Vistra brands nationally. The position may provide sales support for other sales channels should the need arise. Overview: Dynegy and TXU Energy, subsidiaries of Vistra Corp, deliver more than just power to residential, municipal, commercial, and industrial customers across several states. They also provide world-class service to their customers making them stand out in the energy sector. This position will provide primary sales support to all Commercial Door-to-door and Apartment and Builder Sales with pricing, data acquisition, issues management, and contracting transactions for all Vistra brands nationally. The position may provide sales support for other sales channels should the need arise. The Cincinnati, OH-, Collinsville, IL-, or Irving, TX- based account manager’s role will support Dynegy and TXU Energy direct sales reps in building strong customer relationships, and win new and renewal customers to reach organizational goals and objectives.

Requirements

High School Diploma or equivalency required
Experience gained through college degree programs and/or certifications is applicable to the above skills
2 – 3 years of data analyst or sales support with pricing experience role and knowledge of ERCOT, PJM, and MISO preferred
Experience using Salesforce preferred
Strong communication, interpersonal, and written skills required
Strong MS Excel, Word, and Outlook skills required
Willingness to commute to Collinsville, IL, Cincinnati, OH, or Irving, TX offices three days a week (hybrid role) with Wednesdays and Fridays being remote (work from home)

Responsibilities

Support the Door-to-Door and Apartment & Builder Sales teams with setting up and closing highly profitable energy deals with business customers through a variety of means including obtaining usage history, working with price quotes, and closing contracts
Use Salesforce, SAP, ERCOT, PJM, MISO, LodeStar, Utility Portals, LOA, Adobe Sign and other associated tools and portals
Maintain established service levels by working to obtain account information, provide contract pricing, and resolve account issues
Work with organizations throughout Vistra to ensure customer accounts are handled efficiently and accurately
Ensure requests for pricing are responded to in a timely manner and work with pricing, structured transactions, legal, contract, and credit groups to prepare customer offers
Able to manage, prioritize, and complete support-related requests from sales executives
Electricity Contracts – accuracy of contract forms, tracking and resolving any discrepancies to ensure payment delays do not occur and if discovered, working within expected time frames to resolve and correct
Ensure adherence to regulatory and government guidelines in maintaining customer accounts
Ensure an accurate and timely process for maintaining customer account information and closing pricing transactions
Access and working knowledge of ERCOT, PJM, and MISO utilities (access portals, look up info, request usage, etc).
Provide Salesforce support based on case-supplied criteria (terms, product, etc) from sales agents
Order and/or estimate usage from utilities when needed
Upload LDCs and ESIIDs into Salesforce
Build, submit, and monitor quote progress
Add margin, book, and follow-up to contract based on seller input
Communicate with sales agents via Salesforce chatter
Communicate with teams (Credit, Legal, Structured Transactions, Price Desk, Retail Contract Mgmt, etc)
Provide troubleshooting support to all sales channels (quotes fail to price, insufficient usage, missing details necessary to price, etc)
Work with Vistra Technology and support teams
Perform all other tasks that may be assigned.