Sales Support

CCR Commercial Refrigeration • Charlotte, NC

8h

About The Position

The Inside Sales Assistant plays a crucial role in supporting the field-based sales team. This position is responsible for updating the CRM and customer portals, liaising with customer s to provide key information, conducting various sales activities, and managing supplier engagements. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to multitask in a fast-paced environment.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using CRM software (e.g., Salesforce) , MS Office (especially Excel ) and PowerBi
• Ability to work independently and as part of a team.
• High level of attention to detail and accuracy
• English is a must
• Resilience and a can-do attitude
• A passion for winning and taking ownership of tasks

Nice To Haves

• Bachelor’s degree in business , Marketing, or a related field is preferred.
• Minimum of 3 years of experience in an inside sales or customer service role is preferrable.

Responsibilities

• Customer Support: Act as the primary point of contact for customers regarding product information, order status, and general inquiries.
• Provide timely and accurate information to customers to support the sales process and record tasks in CRM.
• Handle customer complaints and provide appropriate solutions , ensuring a positive customer experience.
• CRM Management: Maintain and update customer records in the CRM system with accurate and current information.
• Track and analyze customer interactions and sales activities to support the sales team’s strategy.
• Generate and distribute CRM reports to the sales team and management as . Cross reference CRM data with that on customer portals.
• Sales Activities: Coordinate and follow up on sales activities, including sending proposals, quotes, and product information to customers as requested by Strategic Sales Managers.
• Support the sales team in preparing for meetings, presentations, and trade shows.
• Supplier Engagement: Liaise with suppliers to obtain product information, pricing, and availability.
• Coordinate with suppliers to ensure timely delivery of products and resolve any issues related to supply chain management.
• Maintain strong relationships with suppliers to support the sales process and ensure high-quality service delivery.
• Business Operation Support : Delivery support and supplier/customer engagement . Commissioning planning and wider team collaboration to schedule onsite dates effectively PO /invoice/project tracking alongside Internal BPO team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level