Sales Support & Workflow Coordinator

DUNCAN PARNELL INC•Charlotte, NC

12h

About The Position

The Sales Support & Workflow Coordinator is responsible for supporting both the sales and production teams to meet project deadlines, processing orders based on sales quotes, and managing larger projects throughout the production lifecycle. This role requires strong computer skills, proficiency in Adobe Creative Suite, and the ability to multitask in a fast-paced, team-oriented environment.

Requirements

Bachelor's Degree
Proficient in Adobe Illustrator and Photoshop
Competent in Microsoft Office products, basic computer skills
Excellent verbal and written communication skills
Strong work ethic
Ability to work in a fast-paced environment
Able to multi-task/simultaneously work on multiple projects
Organized with meticulous attention to detail & accuracy
Execute/Complete assignments in a time sensitive manner
Team Player – works well independently and with coworkers

Responsibilities

Support the sales team and customers with quoting and processing incoming projects, including order entry
Create production work orders detailing materials, dimensions, customer preferences, etc.
Daily invoicing of orders
Pre-flight and prepare ready-to-print artwork for production using Illustrator
Coordinate with Production Manager / Dept. Supervisors to ensure turnaround times are manageable
Update the production job board with revised due dates based on customer requests
Consistent communication with team including: teams meetings & daily huddle ups
Coordinate with installation team for scheduling, update clients
Coordinate with outsourced vendors, gather quote information and submit orders
Generate and track special order POs for outsourced items
Handle phone inquiries for job status, quotes, orders, and changes
Understand which materials/substrates are appropriate for various sign applications
Manage processed orders throughout production life cycle – including QC-ing larger orders
Additional tasks as assigned