Sales Support Strategist

The Guitar Center Company • Nashville, TN

4d • $48,000 - $65,000

About The Position

The purpose of the Sales Support Strategist is to accelerate revenue growth within GC Pro’s existing book of business by supporting sales execution and proactively driving upsell outreach. This role does not own a personal client portfolio; instead, it partners with GC Pro sales leadership and Account Managers to maximize current deal value, reduce friction in the sales cycle, and ensure consistent outbound activity and follow-up using Salesforce and standard GC Pro tools/processes.

Requirements

• High School Diploma or GED required (Bachelor’s Degree preferred).
• Minimum 3 years of relevant work experience (sales support, sales operations, store operations support, customer service, inside sales, or coordinator roles).
• Intermediate Microsoft Office (Word, Excel, PowerPoint, Outlook) and standard business applications.
• Demonstrated ability to work in a CRM (Salesforce preferred) with disciplined logging, tasking, and reporting.
• Basic-to-intermediate familiarity with musical instruments and/or pro audio/video/lighting terminology preferred.
• Sales & Service Orientation: Strong customer service instincts with the ability to identify and position add-on solutions.
• Execution & Accuracy: Detail-oriented order/quote support; strong follow-through and documentation discipline.
• Communication: Clear, professional written/verbal communication across customers and internal stakeholders.
• Organization & Prioritization: Able to manage multiple active workflows and competing deadlines.
• Business Partnership: Collaborative approach supporting Account Managers and Sales Leadership while maintaining urgency and accountability.
• Data/Reporting Discipline: Comfortable tracking activity and outcomes, preparing weekly updates, and maintaining pipeline hygiene.

Responsibilities

• Execute proactive outreach campaigns to existing customers within the assigned Salesforce book of business to drive upsell, add-ons, renewals, and deal expansion (no independent client ownership).
• Maintain a weekly outbound activity quota of 50 logged touches (emails/texts/calls) in Salesforce; ensure accuracy and completeness of activity logging and notes.
• Identify upsell opportunities by reviewing open quotes, order history, product categories, installation/service lifecycle timing, and customer buying patterns; route qualified opportunities to the appropriate Account Manager(s).
• Follow-up and follow-through on assigned opportunities to help move deals forward and prevent stalled quotes/orders, aligning to a “zero overdue quote pipeline” mindset.
• Prepare quotes for Account Managers, including data entry, product sourcing, and validating accurate costs and pricing details.
• Provide day-to-day sales support to Account Managers, including quotes, product support materials, order status updates, special orders, and general process coordination.
• Track order progress from confirmed quote through final delivery of goods and services.
• Validate purchase orders, shipping details, and supporting documentation for accuracy and completeness.
• Monitor pipeline aging, quote status, vendor timelines, and order progression, escalating risks when needed.
• Support customer account setup and maintenance, including A/R setup for qualified customers, documentation collection, and deal registration where applicable.
• Answer incoming sales inquiries and route to the appropriate GC Pro staff with clear, detailed information.
• Communicate professionally with customers, retail store personnel, GC Pro teams, and corporate partners to ensure timely resolution and a strong customer experience.
• Partner cross-functionally with internal teams (Retail, Support Center, Distribution, etc.) to remove blockers and support on-time execution.
• Produce weekly activity reporting (outreach volume, results, pipeline impact, aging quotes, conversion outcomes) to Sales Leadership and/or Regionals; participate in weekly workflow meetings as assigned.
• Maintain detailed daily/weekly reporting habits aligned to GC Pro sales expectations.
• Participate in special projects and perform other duties as assigned.

Benefits

• For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour!
• Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED