Sales Support Specialist
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About The Position
Discover an exciting Career with AIRGAS!! We have immediate openings and we want you to join our team! The Sales Support Specialist provides support to the field in the areas of creating pricing, order entry, back order review, procurement, sourcing, researching innovations, sales incentives, reduction of error rates, and other duties assigned. Maintains a high level of internal customer service by assisting the sales force and submitting professional quotes as needed. Produces sales and margin analysis, as well as usage reports to account managers on an adhoc basis, utilizing data available in BW (Business Warehouse) and in SAP. Initiates all special pricing and cost requests from the sales force. Provides comprehensive PSA management and contract review, submits sales deal pricing in PAW (Price Agreement Workbench), and works with account managers and district managers to manage effective price increases. Prepares business review and performance service reports for account managers to use in sales strategies. Manages dispute workbench for designated area, resolving customer issues with pricing. Creates all new sold to accounts, and validates account accuracy setup for area. Coordinates efforts with the e-business team to setup customers on Airgas.com. Takes initiative to review account pricing and identify areas where efficiency is needed. Submits and updates all contract pricing for designated districts, as well as performs approval at the sales manager level in PROS. Manages and completes all API (Annual Price Increase) for the designated districts. Other duties/projects as may be assigned.
