Sales Support Specialist

The Inland Group • Tolleson, AZ

298d

About The Position

Inland Kenworth is an industry leader in the heavy-duty truck sales, service, and parts marketplace. When we say we're ALL IN, we mean we're all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth. This position is located at our sales and service dealership in the Phoenix, Arizona area and will report directly to the Vice President of Sales.

Requirements

• Bachelor's degree in business, communications, marketing or equivalent.
• Four plus years' related experience in sales coordination or customer success role.
• Strong written and verbal communication skills, strong interpersonal skills.
• Analytical, basic accounting knowledge with strong aptitude for numerical calculations.
• Highly proficient in Microsoft Word, Excel.
• Experience with Kenworth PremierSpec and Kenworth Eportal programs would be nice to have, or must be able to demonstrate the ability as a superuser of 3rd party software.
• Possess excellent problem solving and critical thinking skills.
• Confident and comfortable presenting data and ideas to internal and external Sr. Management.
• Highly detail oriented with exceptional organizational skills and demonstrated drive for customer success.
• Proven ability to develop and implement processes necessary to increase productivity and enhance customer satisfaction.
• Knowledge of the truck and/or heavy equipment industry a plus.
• Ability and willingness for limited travel US and Canada. Valid Driver's License & Passport to meet travel requirements.

Nice To Haves

• Experience with Kenworth PremierSpec and Kenworth Eportal programs.

Responsibilities

• Manages, develops and executes on all administrative tasks associated with supporting Inland's new truck and fleet sales accounts.
• Triage, resolve and address issues throughout the sales delivery cycle working directly with key customers.
• Follow up to ensure prompt resolution of all customer concerns.
• Creates, submits, tracks and ensures accurate processing of all Sales Invoices, Change Orders, Shipping Destinations, PDI and After-Market installation completions, Deliveries, etc.
• Manages and tracks the build schedule, monitoring supply chain delivery and accuracy of delivery against contract deliverables.
• Track change orders, ensure after-market installations are accurate and completed in a timely manner, and reports on build status and scheduling changes.
• Develops and maintains ad hoc reports specific to internal and external customer requirements.
• Works closely with all departments to ensure the customers after sales experience is World's Best.

Benefits

• Medical
• Dental
• Vision
• Prescription benefits
• 401k with employer matching program
• Flexible Savings Account
• Health Savings Account (available with some medical programs)
• Long Term and Short-Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: Bachelor's degree