Sales Support Specialist
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About The Position
The Sales Support Specialist at IMCD US plays a crucial role in supporting the sales team by handling various administrative tasks that are essential for the smooth operation of the sales process. This position is based in the Corporate Headquarters in Westlake, Ohio, and is part of a dynamic and entrepreneurial environment that values innovation and expertise. The successful candidate will be responsible for providing sole support to six to seven sales team members, ensuring that they have the necessary resources and information to effectively engage with customers and drive sales. In this role, the Sales Support Specialist will be expected to possess excellent customer service skills, allowing them to interact professionally with both customers and team members. The ability to multitask and switch focus quickly is essential, as the position requires handling multiple requests and priorities simultaneously. Attention to detail and strong organizational skills are critical, as the specialist will be responsible for entering sample requests, verifying data accuracy, gathering inventory and pricing information, and maintaining departmental spreadsheets. Additionally, the Sales Support Specialist will compose pricing letters and emails, create action items, and generate monthly sample reports. They will also serve as a backup for the receptionist once a week, handling phone and mail duties. This position operates on a hybrid schedule, allowing for a mix of in-office and remote work, and requires a commitment to a full-time schedule from Monday to Friday, with potential additional hours as needed. Limited travel, approximately 10%, is expected for this role.
