Sales Support Specialist

Pregis•Chicago, IL

10d•$55 - $69•Onsite

About The Position

The Sales Support Specialist plays a critical role in supporting Pregis Regional Sales Team and Regional Sales Manager by managing CRM systems, facilitating the quote and pricing processes, coordinating installations, and ensuring strong accountability across customer retention and opportunity follow-up. This role enhances sales productivity, improves customer experience, and strengthens retention by ensuring accurate data, timely communication, and reliable process execution.

Requirements

Bachelors degree or equivalent years’ experience requirement
3-5 years inside sales, administrative or customer service experience
Project management experience
Ability to work independently and as part of a team.
Detailed oriented with a focus on accuracy.
Basic understanding of sales processes and customer service principles.
Ability to handle multiple tasks and prioritize effectively in a fast-pasted environment.
Exceptional written, verbal and communication skills; strong communication skills across various stakeholder groups internally and externally
Project management skills to coordinate and execute implementation plan / schedule
Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint)
Ability to generate relevant business reports (spreadsheets, graphs, proposal documents)
Solid business acumen with the ability to understand how our business drivers impact people, process and results
Analytic skills required to develop metrics that support decision-making and business retention activities
Ability to motivate people without a direct reporting relationship; proven ability to collaborate with cross-functional teams and drive alignment without direct authority
Demonstrated personal and professional effectiveness working in cross-functional teams
Effective time management

Responsibilities

CRM Management: Oversee and maintain the Customer Relationship Management (C4C) system, ensuring data accuracy and efficient use for sales activities.
Quote Request Entry: Process and manage quotes and pricing requests, ensuring timely and accurate entry.
Opportunity Follow Up Accountability: Ensure sales team diligently following up on all sales opportunities, maintaining accountability, and updating CRM.
Quote Follow Up Accountability: Ensure sales team members of consistent follow-up on quotes, tracking their status and driving accountability.
Customer Retention Reporting: Generate and maintain reports related to customer retention, providing insights to the sales team.
At Risk Account ID: Identify and flag "at-risk" accounts, collaborating with the team on mitigation strategies.
Accountability: Support overall sales accountability processes.
RFQ Support: Provide comprehensive support for Request for Quote (RFQ) processes.
Multi-Location RFQ Support: Specifically support and coordinate pricing requests with multiple locations.
Pricing Support: Support pricing guidance and market pricing direction based on market knowledge. Work with MLPs (Market List Prices) and the Core Catalog to ensure accurate competitive pricing to customers. Research item lookup in SAP as needed to verify product information, specifications, and pricing.
Systems Support: Provide first-line support for various sales systems and tools. Includes CPQ (equipment ordering) requests for smaller requests.
Installation Coordination: Coordinate and schedule product installations, ensuring seamless execution.
C4C All Products: Manage C4C entries and data across all product lines associated with field sales team.
Detailed Notes/Pricing/Probability: Maintain detailed notes on sales opportunities, including pricing discussions and probability of closing.
Debrief Accountability Support: Assist in debriefing and supporting accountability after sales activities and weekly/monthly debriefs with Account Managers.
Ability to handle additional responsibilities as they arise or are assigned.
KPI Accountability of AM's: Support the tracking and reporting of Key Performance Indicators (KPIs) for Account Managers.
Weekly follow up on previously quoted new business opportunities
Weekly review with RSM and AM team on all non-direct revenue producing activity
Manage monthly review of Reginal and AM Business Trends report and AOP tracking
Provide monthly call recap & follow-up on action items and hold team accountable to actions.
Independently support the pricing process, ensuring qualification information is met by Account Managers. Help track pricing contracts and renewals in collaboration with SAT & ENT teams
Assist in managing customer hierarchy within SAP, any new business acquisition or addition of ship-to locations under the existing Channel Partner company structure
Engage with local sales teams on bi-weekly Teams calls to identify opportunities, business risks, pipeline and competitive intel for each region
Other duties as assigned