Sales Support Specialist

Mycronic • San Jose, CA

17d

About The Position

Reporting to the Sales Director, Americas, the Sales Support Specialist plays a vital role in supporting the sales lifecycle by managing spare part quotations, coordinating material logistics, and ensuring seamless order execution. This position acts as a bridge between sales teams, customers, and internal departments to maintain accurate data ledgers, provide administrative support, and ensure that all customer orders are fulfilled efficiently and on time.

Requirements

• Associate’s degree or higher is required, preferably in Marketing, Business Management, Administrative Management, or a related field
• 1–2 years of professional experience in a sales assistant or sales support role
• Strong familiarity with sales processes, material management, and consumables is highly preferred
• Advanced data analysis skills with a high degree of accuracy and attention to detail
• Professional proficiency in business etiquette and strong written communication skills
• Proven ability to adapt to a fast-paced environment and handle multiple logistical tasks simultaneously

Responsibilities

• Manage the spare parts process by reviewing and submitting quotations based on sales needs and maintaining updated quotation ledgers
• Oversee material receipt and verification to ensure all incoming items match order specifications in terms of quantity and quality
• Maintain real-time material management ledgers and provide status updates to relevant departments and sales personnel
• Coordinate directly with customers to verify and confirm order details, including product models, pricing, and delivery schedules
• Establish and maintain order tracking systems to monitor the entire process from production through to final delivery and acceptance
• Resolve any issues or bottlenecks that arise during the order execution phase to ensure timely completion
• Organize and archive customer data, sales contracts, and essential documentation for easy retrieval and compliance
• Compile and summarize sales data to produce regular reports that assist leadership in making informed business decisions
• Provide administrative support by organizing sales meetings, recording minutes, and managing office supply inventory and maintenance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree