Sales Support Specialist – Retail (Harrisonburg, VA)
About The Position
Ulrich Lifestyle Structures About Ulrich Lifestyle Structures Since 1990, Ulrich Lifestyle Structures has been building high-quality backyard buildings that transform the way people use their property. As a family-owned company, we specialize in custom storage sheds, garages, cabins, workshops, playhouses, and backyard spaces that help our customers create more functional and enjoyable environments. Our team is known for its positive energy, strong work ethic, and commitment to creating exceptional customer experiences. When you join Ulrich, you become part of a team that values growth, collaboration, and helping customers bring their projects to life. Position Overview Ulrich is hiring a Sales Support Specialist for our Design Center. Customers come to us looking to design and purchase sheds, workshops, man caves, and other backyard structures. We partner garage inquiries with our Garage Division for specialized support. You will respond to inquiries from phone, website, and social media, greet walk-in customers, and qualify leads before connecting them with our Designers to complete the project. Ulrich generates customer interest through online marketing, social media, and showroom traffic - this role primarily works with inbound leads rather than cold calling. Expected Earnings $45,000 – $83,000+ per year (base + bonuses) Base Salary: $31,200 – $41,600 depending on experience Performance-Based Bonus Opportunities High performers who consistently convert leads and schedule qualified appointments can earn toward the top of the range.
Requirements
- Sales or customer-facing experience preferred (retail, inside sales, or service environments)
- Strong communication and relationship-building skills
- Ability to guide conversations and identify customer needs
- Comfortable using computers, CRM systems, and Google Workspace
- Self-motivated with a positive attitude and strong work ethic
- Interest in helping customers bring their backyard projects to life
Responsibilities
- Respond to customer inquiries from phone, website, and social media
- Greet walk-in customers at the Design Center
- Ask questions to understand the customer's project, timeline, and goals
- Present Ulrich's products and help customers explore their options
- Enter customer information and notes into our CRM
- Schedule appointments with Designers for detailed project consultations
- Follow up with interested customers and missed appointments
- Maintain a clean and welcoming showroom environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
