Sales Support Specialist-Remote

Sonic Healthcare USA • Dallas, TX

1d • Remote

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! The Sales Support Specialist provides operational support to the Sales team and serves as a central bridge between Sales, Client Onboarding, Lab Operations, LIS Support, and Client Support. This role ensures seamless communication, issue resolution, and accurate backend activation of new accounts, while maintaining a high standard of data integrity, system accuracy, and operational readiness across all digital dermatopathology clients. This role directly supports execution and scale in client onboarding and revenue operations. Location: REMOTE

Requirements

• Strong organizational skills and ability to manage multiple priorities in a fast pace scaling environment
• Detail oriented mindset with a bias toward accuracy, structure, and proactive problem solving

Nice To Haves

• Experience supporting cross functional healthcare or diagnostic teams preferred
• CRM proficiency and comfort navigating digital systems and operational workflows

Responsibilities

• Serve as the primary point of contact for sales team support requests and customer related backend coordination
• Coordinate across internal departments to resolve onboarding, operational, and LIS related issues impacting client setup or workflow continuity
• Complete account setup activities, validate onboarding forms, and ensure required data is entered accurately into internal systems
• Engage with sales to support delivery of onboarding forms, documentation, and client readiness for go live
• Maintains internal systems with accurate status tracking and change updates for both active and non active accounts
• Submit sales equipment requests and track availability, ensuring readiness for new client go lives
• Develop and maintain internal support documentation to reduce repeat inquiries and streamline onboarding
• Assist in the design and adoption of process improvements that support scale, speed, and quality in sales operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees