Business Solutions Center - Sales Support Specialist

Xcel Energy • Amarillo, TX

1d • $19 - $26

About The Position

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. Position Summary Furnishes sales assistance by responding to customers' procedural questions on product lines, incentive applications, and other energy related issues. Provides analytic, computer-based support for sales databases to reps. Prepares rate analyses, contracts, proposals and sales presentations. Responds to customer and third-party requests for billing histories. Monitors and provides reports on call handling performance. Provides out bound sales follow-up. Serves as a liaison with the Xcel Marketing fulfillment function.

Requirements

• At least three years of marketing, sales or customer service experience or combination of education and experience providing equivalent knowledge.
• High school diploma.
• Advanced skill level in spreadsheets and database creation and maintenance.
• Proficiency in Microsoft Office software applications.
• Excellent written and oral communication and listening skills.
• Ability to prioritize multiple tasks.
• Ability to work independently, as well as be a successful team member.

Nice To Haves

• Associates degree or certification desired.

Responsibilities

• Supports achievement of sales, customer satisfaction, and customer service goals by extracting, analyzing and organizing data in accurate, concise and professional formats.
• Prepares rate analyses, spreadsheets, contracts, proposals and sales presentations.
• Responds to customer and third-party requests for billing histories.
• Respond to Mass Market customer administrative and procedural inquiries about products, services, rates, incentive applications, product installation, and non-energy billing.
• Provides appropriate follow-up with both internal and external clients.
• Provides analytic, computer-based support for sales databases to reps.
• Aids in the successful implementation and maintenance of the customer relationship management tool for the Mass Market.
• Monitors and provides reports on call handling performance to ensure the attainment of required service levels, optimum staff utilization, and customer satisfaction goals. Requires close communication with Sales Support Specialists in other locations.
• Serves as a liaison with the Xcel Marketing fulfillment function to ensure that appropriate collateral pieces are available for meeting Mass Market sales goals.

Benefits

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave Benefit
• Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees