Sales Support Specialist (Hybrid)

Lakeshore Learning Materials, LLC • Carson, CA

3d • $22 - $30 • Hybrid

About The Position

We are currently seeking a Sales Support Specialist to join our team. In this role, you will serve as a liaison between our corporate office and the sales field—supporting our outside sales representatives in multiple capacities. The position requires extensive administrative experience, strong multitasking abilities in a fast-paced environment and the ability to excel in a supporting role. Sales experience is not required, but knowledge of the selling process is a definite plus. The ideal candidate possesses an egoless, collaborative approach to producing great work.
A day on the job looks like this:
Supporting daily operations for the Sales Support department by collaborating with Inside/Outside Sales
Serving as the primary point of contact for CCPs and acting as a conduit between the customer and our internal departments to ensure a seamless customer experience
Managing assigned sales rep territories, including effective problem-solving and working collaboratively with other departments as needed
Composing various forms of correspondence to maintain clear communication with all end users
Ensuring projects are completed in a way that satisfies all stakeholders
Key functions including: CCP coordination, stock checks, customer advocacy, expedited freight, issue resolution, inventory requests, new account setup and gift cards

Requirements

• High school diploma or equivalent (college degree preferred)
• 2 years of experience in customer support
• Proficient in Microsoft Suite
• Exceptional customer service skills when working with both customers and internal departments
• High-level administrative skills
• Strong sense of urgency and a “can-do” attitude
• Excellent problem-solving and decision-making skills
• Ability to juggle and prioritize multiple projects in a fast-paced setting
• Superb written and verbal communication skills
• Great attention to detail
• Egoless, collaborative approach to producing great work

Nice To Haves

• Knowledge of Salesforce.com is a plus
• college degree preferred
• knowledge of the selling process is a definite plus

Responsibilities

• Supporting daily operations for the Sales Support department by collaborating with Inside/Outside Sales
• Serving as the primary point of contact for CCPs and acting as a conduit between the customer and our internal departments to ensure a seamless customer experience
• Managing assigned sales rep territories, including effective problem-solving and working collaboratively with other departments as needed
• Composing various forms of correspondence to maintain clear communication with all end users
• Ensuring projects are completed in a way that satisfies all stakeholders
• Key functions including: CCP coordination, stock checks, customer advocacy, expedited freight, issue resolution, inventory requests, new account setup and gift cards

Benefits

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees