Sales Support Specialist - Puerto Rico (Southwest Region)

Boston Scientific

9h

About The Position

The Sales Support Specialist is a key operational extension of the sales function. This role supports Sales Representatives by confirming product usage, solving discrepant inventory, order processing accuracy, and enabling effective day-to-day sales execution. By helping reduce operational friction, this role enhances field readiness, improves sales efficiency, and contributes to a superior customer experience.

Requirements

• Bachelor's degree or equivalent experience in a commercial, customer-facing, or operations support role.
• Strong interpersonal skills and the ability to collaborate effectively with Sales teams and cross-functional partners.
• High attention to detail with problem-solving capabilities and a drive for continuous improvement.
• Comfortable working in healthcare environments and with clinical stakeholders.
• Willingness to travel within assigned territories as needed.
• Fully Bilingual (English/Spanish)

Nice To Haves

• Experience in Sales Enablement, Sales Operations, or Commercial Support roles.
• Familiarity with CRM and ERP systems; understanding of sales workflows.
• Experience in healthcare or medical device environments preferred.

Responsibilities

• Partner with Sales Representatives by performing cycle counting activities at customer accounts.
• Identify and validate product usage at customer locations to ensure accurate and timely billing.
• Actively participate in resolving discrepant inventory levels at customer accounts, in partnership with Sales Representatives and customers.
• Provide insight into product movement and customer activity to identify patterns, support revenue accuracy, and enable strategic decision-making.
• Track and document used, expired, or short-dated products to support sales-driven replenishment and customer service.
• Collaborate with Sales Enablement to execute field-readiness initiatives and provide input from frontline activity to enhance tools, training, and processes.
• Act as a liaison between Sales, Customer Care, and internal stakeholders to ensure seamless coordination on product-related matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees