Sales Support Specialist

Sandvik•Elko, NV

12d

About The Position

Sandvik Mining has an opening for a Sales Support Specialist. Coordinate an online technical support which supports the sales organization. Administrate support cases – log and follow up. Diagnoses and resolves issues. Research questions using available information resources. Troubleshoot problems and advise on the appropriate action. Identify and escalate situations requiring urgent attention. Redirect problems to correct resource. Job Purpose : Provide process and systems support to the CSC team to ensure knowledge and skills are at the expected levels to support the increase of eBusiness order lines and improve sales efficiency and customer satisfaction

Requirements

4-7 years of experience in a related field
3 - 5 years Sales experience, preferably internal sales
Systems & applications experience.
University (College) Degree or Diploma in a commercial field or relevant experience
Systems/Applications training
Ability to work flexible hours
Ability and availability to travel domestically and/or internationally as required
High-level attention to detail
Excellent communication skills and ability to communicate at all levels
Ability to look, listen for, and communicate opportunities for providing new or enhanced services to customers
Good interpersonal skills
Competent at applying the Sandvik performance management processes
Demonstrated ability to lead, manage and develop a high performing and diverse team
Ability to coach and mentor employees to achieve goals
Good planning, scheduling and organization skills
Ability to analyze situations fully and accurately and reach productive decisions.
Strong negotiation and problem-solving skills to influence internal stakeholders and customers
Strong health and safety culture
Ability to adapt to and manage change
Strong customer focus
Flexible, self-motivated with demonstrated initiative and strong sense of accountability
High level of professionalism, honesty, and integrity
Ability to understand and manage data and work in relevant systems
Ability to manage conflict in a contact center environment
Understanding of employee relations

Nice To Haves

Senior Certificate or relevant equivalent (desired).

Responsibilities

Adopt a proactive approach to building a sustainable Sandvik Environment, Health and Safety (EHS) culture within the workplace
Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers
Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of any other person in the workplace.
Comply with all aspects of the Sandvik Environment, Health and Safety Policy, and any reasonable instructions, procedures or systems of work which are given in the interest of providing safe work practices in the workplace and to eliminate environmental harm.
Identify and report any unsafe work behaviours/ practices, hazards, and incidents immediately
Interpret & present EHS leading & lagging indicator data for review with team monthly
Regular review of the EHS reporting for sites and demonstrate compliance into the EHS database (EHS360)
Provide process and system support for Aurora, eBusiness, Salesforce, etc.
Execute training and implement updates in systems and applications.
Liaise with IT and systems teams on updates and training.
Identify improvement opportunities in processes and systems.
Set up and administer eBiz program users.
Provide first-line support for sales team and customers.
Manage technical/systems onboarding for new customers.
Configure customer needs to match appropriate eBusiness packages.
Maintain data integrity in eBusiness systems.
Identify and resolve eBiz errors.
Liaise with logistics, sales, pricing, and others to identify patterns.
Execute reports and analytical insights to support CSC improvements.
Regularly review KPI's and ensure corrective actions are taken where required
Ensures proper on-boarding of new personnel in accordance with Sandvik procedures
Ensure effective resource planning & management
Ensure CSC processes and global guidelines are followed

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan.
In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement

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