Sales Support Specialist - Erlanger, KY

Archer Daniels Midland•Erlanger, KY

About The Position

Sales Support Specialist - Erlanger, KY MAIN FUNCTION: Sales Support Specialists play a vital role within our sales team, reporting to the Director of Sales Analytics. This is an entry-level position accountable for supporting the sales organization through training, analytics, and process support. Ultimately, this role is to ensure that our sales team can function effectively and meet the company’s and our customers ' objectives. Meant to help the sales team focus on selling, thereby contributing significantly to the company’s revenue goals. This position is responsible for maintaining processes related to key sales functions, account support, and phase-in support. This position will provide support to all NA Flavor locations, as needed.

Requirements

Minimum of two to four (2-4) years’ experience in sales or sales support. Equivalent combinations of education and experience will be considered.
Ability to develop and maintain effective working relationships with both internal & external customers.
The ability to hear and speak clearly; read, comprehend, and communicate orally and in writing; and to effectively communicate in person, by telephone, and in written form.
Computer competent, with demonstrated ability in the use of spreadsheets, databases, and word processing software.
Proficient in Microsoft Office tools, including Word, Excel, and Outlook, with basic mathematics skills
Working knowledge of a CRM system such as Salesforce
The individual must be committed to corporate ethics policies & safety programs.
Position requires sitting for prolonged periods, heavy phone use, and standing, bending, kneeling, and operating a keyboard.

Responsibilities

Utilize available systems and databases to support sales and the broader business (LEAD, BW, Salesforce, etc.)
Provide coverage for the team when traveling or out of the office
Coordinate and assist with sales-related activities cross-functionally
Provide support for phase-in entry and business case reviews
Assist with onboarding and training of account managers
Assist with sales manager inquiries into territory performance
Support the RFI and RFP review process
Understanding of processes that take a formula from development, through pricing, and upload to the system
Approach changing, challenging situations with a focus on customer satisfaction and ADM’s best interest
Develops a clear understanding and working knowledge of ADM products and services
Understands and has strict adherence to corporate compliance policies & safety systems & programs
Ensures that individual goals are aligned with company goals
Works to attain positive, cooperative relationships with internal colleagues across divisions & responsibilities
Portrays a positive image of the company and self when interacting with internal and external stakeholders
Perform other duties as required

Benefits

In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
Paid time off including paid holidays.
Adoption assistance and paid maternity and parental leave.
Tuition assistance.
Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

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