Sales Support Specialist (Hybrid)

Lakeshore Learning Materials, LLC•Carson, CA

7h•$26 - $30•Hybrid

About The Position

We are currently seeking a Sales Support Specialist to join our team. This role sits at the intersection of Sales Operations and Customer Success, driving seamless customer rollouts, white-glove installation experiences and operational excellence. You will partner closely with Sales and cross-functional teams to manage customer projects end to end—ensuring every deployment is executed smoothly, efficiently and with a premium-service mindset. A day on the job looks like this: Support day-to-day Sales Operations by collaborating with Inside and Outside Sales to plan, coordinate and execute customer rollouts and project-based engagements Serve as the primary point of contact for white-glove customer projects, acting as the operational liaison between customers, Sales, Installation, Logistics and internal stakeholders to deliver a seamless, high-touch experience Own the execution of assigned sales territories and customer projects, proactively managing timelines, inventory readiness, logistics and installation coordination to ensure successful outcomes Coordinate customer deployment and installation projects from order through completion, ensuring all requirements are met and service expectations are exceeded Anticipate and resolve risks or issues by working cross-functionally to maintain momentum and minimize disruption to customer projects Maintain clear, professional communication with customers and internal teams through written and verbal correspondence, ensuring alignment and transparency throughout the project life cycle Advocate for the customer by ensuring projects are delivered on time, within scope and in accordance with white-glove service standards

Requirements

3+ years of experience in sales operations, customer success, project coordination or a related customer-facing operational role
Proven experience managing customer rollouts, deployments or installation-based projects with multiple stakeholders
Strong understanding of white-glove service delivery and high-touch customer experiences
Demonstrated ability to coordinate cross-functional teams including Sales, Logistics, Installation and Operations
Excellent organizational and project management skills with the ability to manage multiple initiatives simultaneously
Strong written and verbal communication skills, with experience communicating directly with customers and internal teams
Ability to proactively identify risks, solve problems and drive resolutions with minimal escalation
Proficiency with CRM systems and Microsoft Office (Excel, Word, Outlook)
Commitment to ensuring an impeccable, end-to-end customer experience, with a strong focus on service quality, attention to detail and customer satisfaction throughout the project and installation life cycle

Nice To Haves

Experience with inventory management, order processing or logistics coordination preferred
Comfortable working in fast-paced, deadline-driven environments while maintaining attention to detail

Responsibilities

White-glove rollout and installation coordination
Customer project and deployment management
Expedited freight and logistics coordination
Issue resolution and cross-functional problem solving
Inventory requests, order support and new account setup

Benefits

Paid leave for new parents to support work/life balance and family bonding
Excellent medical/dental and vision coverage—EPO, PPO and HSA
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits—choose what you like, ignore the rest
On-site preschool for our employees’ children
On-site employee gym for all levels/fitness needs
Generous employee discount
Casual dress…and we really mean it

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume