Sales Support Specialist

Power & Telephone Supply Company • Pembroke Park, FL

323d

About The Position

The Sales Support Specialist plays a crucial role in supporting Account Managers to meet customer needs effectively. This position involves entering customer orders and quotes into the computer system, managing quoted materials in spreadsheets, and conducting research on open customer orders. The specialist will also handle QSA & Return Authorizations processes, send out correspondence and literature, and work on back-order reports. Additional responsibilities include obtaining Proof of Delivery (POD) documents, processing credit requests, creating miscellaneous spreadsheets, and performing general clerical tasks such as correspondence, typing, and filing. Other tasks may be assigned as needed.

Requirements

• High School Diploma (or GED) required.
• 1 year of customer service experience.
• 1 year of order entry experience.
• 1 year of customer problem resolution experience.

Nice To Haves

• Bachelor's degree in business, supply chain, marketing, sales or other preferred.
• 2 years of strong customer focus experience.
• 1 year of strong ability to manipulate or create spreadsheets and formulas.
• 3 years of strong computer skills.
• 1 year of clerical or administrative support experience.

Responsibilities

• Supports Account Managers in meeting the customer's needs.
• Enters customer orders and quotes into the computer system.
• Enters quoted material into a spreadsheet (formatted to suit the customer).
• Researches, and follows up on open customer orders.
• Processes QSA & Return Authorizations processes, sends out correspondence & literature, and works back-order reports.
• Obtain POD's.
• Process credit requests.
• Create miscellaneous spreadsheets.
• Aids in general clerical work such as correspondence, typing & filing.
• Other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED