Sales Support Specialist, Territory Sales

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Sales Support Specialist plays a key role in managing customer accounts, order processing, and ensuring seamless shipping and service operations. This role involves maintaining pricing, order, and shipping knowledge, resolving customer issues, optimizing onboarding efficiencies, and collaborating with internal teams to enhance customer service quality.

Requirements

2+ years of customer service experience
Experience managing accounts within an online Client Relationship Management (CRM) system; Salesforce experience a plus
Experience using an ERP system (Microsoft Office 365 experience preferred)
Proficient in Microsoft Office with an emphasis on Outlook and Excel
Collaborative and passionate team player; natural rapport builder
Confident, personable, and professional character
Curious, resourceful, skilled communicators and presenter
Demonstrate strong verbal and written skills

Responsibilities

Develop deep expertise in our customer portfolio; including pricing models, shipping logistics, order minimums, and reorder cycles to anticipate needs and drive an exceptional customer experience
Partner strategically with National Account Executives to align on customer goals, uncover opportunities for growth, and deliver tailored solutions that strengthen long-term relationships
Own the order lifecycle from quote to delivery, ensuring precision, timeliness, and alignment with both customer expectations and Four Hands’ operational standards
Track and prioritize shipments by monitoring container flow, backorders, and fulfillment schedules to maximize efficiency and ensure seamless onboarding and replenishment
Continuously elevate service quality by resolving issues swiftly, identifying root causes, and collaborating cross-functionally to implement scalable process improvements
Foster alignment across functions: including Sales, Accounting, Logistics, Warehouse, and the Art Studio to improve data flow, and deliver a cohesive and reliable customer experience
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey