Sales Support Specialist, Microsoft

Presidio • New York, NY

409d • Remote

About The Position

The Sales Support Specialist for the Microsoft CSP Program at Presidio plays a vital role in supporting the sales team by managing and optimizing Microsoft Cloud Solutions Provider offerings. This position involves collaboration with sales, technical, and customer success teams to ensure smooth operations, drive sales, and enhance customer experience.

Requirements

• Proven experience in a sales support role with a focus on Microsoft cloud solutions or a similar technology.
• Strong understanding of the Microsoft CSP program, including its structure, benefits, and processes.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Ability to analyze data and generate actionable insights.
• Experience with Microsoft Partner Center and other CSP management tools.
• Previous experience in a customer-facing role within the technology industry.
• Bachelor's Degree or equivalent experience or military experience.
• 3-5+ years of proven experience in a sales support role with a focus on Microsoft cloud solutions or a similar technology solutions.

Responsibilities

• Serve as the primary point of contact for all Microsoft CSP-related inquiries and processes related to sales activities, including proposals, agreements, and internal reports.
• Manage and monitor CSP subscriptions and renewals to ensure accuracy and timely processing.
• Assist in the onboarding of new clients to the Microsoft CSP program, including setup, configuration, and troubleshooting.
• Provide sales support by preparing quotes, proposals, and product information for Microsoft cloud solutions and distributing price lists for accuracy to billing.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling Microsoft cloud products.
• Assist in order processing including order entry, follow up on order status, and ensure accurate fulfillment of sales orders.
• Generate and analyze reports on CSP program performance, including sales metrics, customer usage, and financial data.
• Provide insights and recommendations based on data analysis to support sales strategies and decision-making.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree