Sales Support Specialist- Inside Sales

Badger Meter

137d

About The Position

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world! Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated. We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.

Requirements

• High school degree/GED required; Bachelor's degree in business, communications, or psychology preferred.
• 3+ years of related experience preferred.
• Advanced skills in Microsoft Office preferred.
• Experience in Salesforce (CRM) preferred.

Responsibilities

• Support customers and internal stakeholders by providing services such as researching and responding to customer inquiries in various formats.
• Provide pricing on products over the phone and negotiate pricing with customers within account manager’s threshold.
• Discuss and educate customers on BEACON SAAS & Invoicing practices with prospective and new customers.
• Achieve and maintain a deep technical understanding of the product line and its applicability into different customer applications.
• Work with branch manager to maintain accurate minimum balance levels for inventory in distribution warehouses.
• Communicate with branch managers when customer specifications change or projects end to avoid excess inventory.
• Work with other distribution branches to sell returned products within their territory when specifications allow.
• Navigate on-hand inventory reports to sell inventory that may get lost in the system.
• Understand warehouse processes and help pack and ship orders as needed.
• Act as the main point of contact for customers, account managers, and field support specialists for account issues.
• Make quick decisions to resolve issues with a cradle to grave approach.
• Review bids, quotes, and orders to ensure accurate processing and assist in updating bids in Salesforce.
• Provide feedback to branch manager on issues and opportunities to reduce redundancy and improve accuracy.

Benefits

• Competitive Pay
• Annual Bonus Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Retirement savings plan with employer contributions
• Employer Paid benefits including Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance – Tuition Reimbursement up to $5,250
• Voluntary benefits including Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees