Sales Support Specialist, E-commerce

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Sales Support Specialist, E-co mmerce will take on a vital role in cultivating and expanding our top-tier client relationships. You’ll work closely with Account Executives and collaborate with various internal teams to deliver exceptional service and drive our success forward.

Requirements

3+ years of experience in a customer facing or customer support role
Bachelor's Degree required
Advanced proficiency in Microsoft Excel (vlookup and pivot table experience)
Excellent organizational skills and the ability to multitask effectively in a fast-paced environment
A friendly and collaborative demeanor, with the ability to work well in a team environment
Strong decision-making skills and the ability to work independently
Ability to work in an international environment with diverse teams and customers
Active and engaged listener, with the ability to clearly and concisely communicate with various audiences

Responsibilities

Manage all aspects of order process, from initial quote to final shipment within the E-commerce category
Ensure smooth and efficient new customer onboarding
Maintain a thorough understanding of shipping procedures to ensure accurate and timely delivery while optimizing processes
Partner with Account Executives to understand the unique needs of E-comm customers, gather actionable insights, and develop solutions that strengthen client relationships
Enhance customer experience by resolving concerns, anticipating needs, and improving processes to drive lasting satisfaction and loyalty
Prepare and present ad-hoc reports to Account Executives, supporting key sales initiatives and ensuring alignment with overall company objectives
Collaborate with internal teams, including Sales, Accounting, Logistics, Warehouse, and Art Studio departments, to streamline operations, reduce inefficiencies, and maintain a high level of customer service
Maximize customer operational performance by providing resources and technical advice
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey