Sales Support Representative

TransUnion • Ridley Park, PA

4d • $22 - $31 • Hybrid

About The Position

As a senior-level Sales Support Representative, you’ll manage high-tier customer accounts, resolve complex inquiries, and support sales operations. You’ll act as a key liaison between internal teams and external clients, ensuring smooth onboarding, accurate product / billing setup, and exceptional delivery. TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• 3+ years of relevant experience
• Understanding of credit reporting laws and compliance (FCRA CDIA certification preferred or acquired within three months of employment)
• Excellent written and verbal communication skills, with the ability to explain complex topics clearly
• Proficient in Microsoft Office, Excel, Tableau, PowerBI and Salesforce
• Strong problem-solving, analytical, and decision-making abilities

Nice To Haves

• FCRA CDIA certification preferred or acquired within three months of employment

Responsibilities

• Manage and support high-tier customer accounts, ensuring timely resolution of complex inquiries and issues
• Serve as a primary point of contact between sales, operations, billing, credit, and external clients
• Support customer onboarding, including accurate product configuration, billing setup, and system validation
• Ensure data accuracy and compliance across internal systems and workflows
• Assist sales teams with operational support, reporting, and process improvements
• Identify issues proactively and drive solutions through collaboration and sound decision-making
• Maintain a high level of service quality while meeting SLAs and business objectives

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
• We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
• Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans.
• Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed